Walmart Vision Center

Last year I stopped by and called this location multiple times trying to schedule an appointment for an eye exam. For some reason, only the actual doctor can book appointments. Not the assistants. So okay fine, I ended up getting an exam somewhere else and only got contact lenses. Then I stopped by today because I wanted to use my current year's benefits on a pair of glasses. I went in with prescription in hand and looked and looked for a good 10-15 minutes. There were 3 or 4 ladies "working" there with literally nobody else in the store. They didn't greet me or ask me if I needed help. Basically treated me like I didn't exist and just kept talking about how bad they wanted lunch and then they just blocked off the entrance and said they were going to lunch from 1-2PM. I first came inside at 12:40-12:45. I even found a pair that I wanted but I guess they don't want business so I'm never trying them again. If you go to this location just know that it's impossible to schedule an exam and even if you have everything you need for a new pair of glasses, they most likely will pretend you're invisible. I felt really disrespected when someone else walked in at 12:55 and they immediately began talking to them and assisting them. Y'all lost an easy sale today.

We had a fantastic experience at Vision Works in Walmart on Dickerson Pike! Chelsea was an absolute delight to work with, very patient and informative. She made the whole process enjoyable and stress-free. Even when we found out our insurance wouldn’t cover as much here, we decided to stay because of the amazing customer service. Highly recommend! Thank you, Chelsea! -Tiff&Gene

I’m not the biggest fan of Walmart, however, I’ve been coming to the optical center for several years now and everyone there is always helpful, knowledgeable, and friendly. They also have a great selection of glasses and the employees have helped me make decisions on what frames best suit me.

That one star is only given because I couldn’t not get away with not giving a star. My advise is RUN . At this Dickerson Road location the animals are running the zoo. I will never go back. The Optician will not be there until 9.20.24. Of course I didn’t receive this valuable information until my third attempt to order my glasses, one doctor’s visit and one phone call. It was the same apprentice I dealt with on all the occasions. She sat very nonchalantly and told me about the Optician. Are there signs anywhere or is it on the voicemail about the optician not being there absolutely NOT. They have got to do better when it comes to customer service. To top everything off per my vision insurance company I ordered my glasses from Dickerson Rd location and therefore I was only eligible for contacts which I have never worn in my life. After calling my HR department the mess they created was worked out. Again avoid at all cost it is not worth the headache and frustration.

I have a disagreement about how a black woman who works in this place treated me. I wanted to buy some new glasses and I entered the place and I liked some and I tried them on and she approached me and told me those glasses are for women and she snatched them from my hands. hands and the truth is, I didn't realize that they were women's because they were close to the man's and I told him I was sorry and he just made me look bad and told me in a bad way that if I messed up the glasses to put them in their place and I told him it's fine but he only made me look bad again and he was taking care of me as if he were going to steal something from me and I felt very bad and I better left the place.