Walmart Vision Center

Excellent customer service from meriam namre and Katherine definitely going back

- Dear [Vision Center Walmart ], I am writing to express my disappointment with the service I received at your Glasses 3035 Hamilton Church location on August 13, 2024, at around 11:30 AM. After my eye exam, which was conducted efficiently and courteously by the doctor, I visited the glasses center to choose new frames. Unfortunately, my experience with the two ladies assisting in the glasses area was far from satisfactory. They were not welcoming, and their demeanor was quite unprofessional. Specifically, when I began browsing the frames, one of the employees, an Asian woman with glasses, approached me in a manner that felt dismissive. She directed me to a cheaper section of frames without any request from me, implying an assumption about my preferences. She also handed me a basket in a curt manner, suggesting I place the frames in it rather than back on the shelf, which I found unnecessary and rude. This experience left me feeling disrespected and unwelcome, which is not how any customer should feel when seeking to purchase eyewear. I believe this interaction reflects a need for better customer service training, as all customers deserve to be treated with kindness and respect regardless of which products they are interested in. I hope you will take this feedback into consideration and address these concerns to ensure that future customers have a more positive experience. Thank you for your attention to this matter. Sincerely, [Isabella Ali ]

March 28th went in to get my glasses done and the Arab lady there was not helpful and did minimal work towards getting me my glasses besides letting me and someone else know she closes in 30min rushing us out. She refused to pull my prescription and I called another walmart down the street and had them on the phone and they pulled it and I asked her in front of them why they can and she can't and she shrugged while putting on her jacket turned off the lights and was walking out by 645. The Vision Center supposed to close at 7.

I don't usually post, but I had to make sure that the 2 ladies that worked at the vision center at the Walmart in Antioch got the recognition they deserved. Katty and Mariam where fantastic. Going out of their way to find out my insurance provider and even speaking with the doctor who is not affiliated to retroactively apply my insurance to a past eye exam to save me a ton of money. Thank you Katty and Mariam.

As a suggestion, if you have any other option to perform your annual routine exam or any other exam, you may want to GO ELSEWHERE. Took my 60+ yo mother for an annual routine eye exam. Called ahead of time to check if they accepted coverage from Ascension Complete Medicare advantage. The front desk confirmed so, but it would have been appreciated and helpful to have some transparency ahead of time that there may be an extra retinal image exam charge surplus of $20. Just to be prepared. An annual routine exam is considered preventative care. When we arrived, there was no greeting, only, "come this way", "sign this [form where there are options to fill out details about history]". When the eye pressure and retinal imaging was done, my mother was ushered to the next room without any indication of what happened next and told, "sit there." Dr. Collier already in room looking at the computer screen and without greeting, "English or Espanol" with her back turned to my mother. No eye contact. Reluctant body language with her back turned. Didn't allow much time (1-2 letters with each line) to verbalize any of the lettering Dr. Collier herself asked for and moved on to the next. She cut off my mother's responses midway. At the end of visit, she informed about dry eye recommendations circled on a sheet of paper and about what OTC eyewear to choose for reading glasses as well as options for bifocals, eyelid surgery. At least she verbalized no need for immediate cataract surgery. At the end of the visit, she asked if we had any questions as she walked out of the door to the front desk. Front desk receptionist then asked for a $20 copay and when asked she sheepishly explained about the extra retinal exam done. Other than the front desk receptionist who showed somewhat of a glimpse of kindness, all we could see was awful bedside manner from both Dr. Collier and her assistant. Of course, this is only a snapshot of our experience there. Who knows what else goes on in the office? As a human, Dr. Collier could have very well been having a bad day, and that is understandable however that does not excuse her and her assistant's behavior during our visit. Unfortunately, they did not have any good manners during our visit. If you are going to be in healthcare, kindness is the key.