Walmart Vision Center

My experience with this vision center has been miserable. Do not come here. If you are able, please go to Box Elder vision. They are fantastic there. I had to get my eye exam corrected twice. When I mentioned that I was having issues the first time, I was brushed off and told to give my eyes time to adjust.... even though I was struggling to read anything. Many of the ladies here treat you like a constant annoyance. They are not knowledgeable. Each transaction is very long while I have been given very little information about my options or their procedures. I was being helped by a newer employee who was figuring things out (nothing wrong with this, I completely understand). When he asked his coworker for help or clarification, she would VISABLY roll her eyes, scoff at him, and not get off her phone playing games the entire time I was there. It was so disturbing. I have worked in direct member service for years. Even on my worst day, I would not treat a coworker or customer like this. Every step of getting contacts/glasses has been such a pain. Even when I canceled my order, asking when my material availability for my insurance would be cleared, they had no answers for me other than "well, that shouldn't be happening. We didnt even charge your insurance". When they called me back hours later, I had already resolved the issue with my insurance. I have gotten vision care at Costco before, and been satisfied with every other experience I had, and assumed this would be relatively similar.... please save yourself the hassel and money.

I've recently had a very bad experience with this doctor. 2024 I started to want to wear contacts he provided me with a couple of trials contacts to see which I perfer, I went air optics. About may 2025 I went in cause I couldn't see with my glasses or contacts. At one point my vision had doubled. So that doctor gave me a stronger pair of contacts to try. Long story short it's April 2026 I called to see about a different brand as air optics are expensive and being on Medicare doesn't cover much. The lady said I might be able to get a couple of trials. But called me back and said . The doctor won't give you anymore trials to try a different brand. She said he will just write me for bio finity that it. You can come in and get a new prescription but you'll buy the contacts from us ( Walmart) I was taken back, HOW could he be like that it was real ignorant !!! also the girls that work there dot want to seem to be nice or help much

Awful customer service. My wife and I were just looking at frames and the woman working rudely informed me that my insurance wasn’t accepted, which is completely understandable however when we continued to inquire about prices she continued to act like we were the biggest burden for even trying to give them our business anyways. Good job ma’am, we won’t be.

My recent experience at the Walmart Vision Center left me quite dissatisfied, and I regret to say that I won't be returning. The eye care services were decent, but the recurring issue with one of the staff members, LeAnn, was a significant drawback. During my visit, she continuously brought up the fact that I brought my son during school hours, a topic that is entirely unrelated to the services I was seeking. It's important to emphasize that my parenting choices are not LeAnn's business. What makes this even more frustrating is that this is the third time it's happened, creating a pattern of unprofessional behavior that leaves me with no desire to return to the Walmart Vision Center in the future.

AWFUL. I came a little late (yes my bad) and when I said “hi I have an appointment” the lady super sarcastically said “well you HAD an appointment”. I apologized and explained I got stuck coming down from Logan in the canyon and she said “sorry?” I can’t even imagine being so rude to a customer. I understand if I’m late they have every right to tell me I’ve missed my opportunity but there’s a right way to do it and they were absolutely AWFUL. I would rather pay a 100 dollar copay then come here.