Walmart Vision Center

On 3/14/26 I went to choose out my new glasses the guy who works there was so nice and they came in on 3/21/26. After some time i noticed my lenses were moving on 3/22. I went in on 3/23 and the lady said oh that normal there supposed to move and I went with it. Because I’m not smart in glasses. Then I went back on 3/25 and she had an attitude with me and my mom and basically said the same thing there supposed to move and it’s normal. But we wanted them fixed. Then after asking me do I have my spares she popped out my lenses just to prove they were not gonna come out and broke them. I was so upset! I went back today 3/ 28. to pick them up. I’ve been coming here for Many years and was always. A loyal customer. Now I’m having to find another place to get glasses from next time. I wouldn’t recommend this place. It’s too bad this place treats us like this becuae I really like it there.

After paying $254.75 on 09 Oct 2025 I thought that covers my portion but then they sent me a bill on 20 Feb 2026 of $150. They sent months later so that the refund period is over. Now I’m stuck having to pay a total of $404.75. Please get your people trained on how to process claimed so that we don’t get billed after paying coPay only to end up having to pay more & the glasses ended up being almost full price. This happened in Walmart vision center Sams. I really think your people are not skilled enough to process claims & benefits.

Stopped in last week and was greeted by Curt who was very helpful , knowledgeable and professional. Store has a good selection of frames and good value, saved hundreds buying them here instead of at my eye doctor's office. I am very satisfied with my experience here. Highly recommended, thanks Curt Maxwell !👍🏻

Samantha was incredibly helpful and nice, without her I wouldn’t have found the right kind of frame for me. There’s a reason I always come to this eye care center for my glasses and that’s because I always have a great time here. They take time with me and I don’t feel rushed. I can be kind of picky and they are always patient with me. 5 stars.

I went in this morning to get my glasses looked at for repair. As I walked in, the gentleman behind the desk would not acknowledge me and seemed very irritated that I would even walk in the store. He said his name was Curt and spelled it out. It seems Curt was looking for confrontation. He proceeded to tell me to go back to Sam's Club where I purchased the glasses to get a screw put in. I explained to him that I had a repair done here before. Then Curt proceeded to be very rude and condescending. This was absolutely the worst service that I have ever seen. It has been a long time since I seen service like this where how dare I even walk in the store. I guess this type of behavior still exist.