Tried Walmart optical for the first time. Cannot recommend the Minocqua Service Center. I will be considering Warby Parker and others for more affordable options with better service. After less than 3 months with my new glasses from Walmart, the glue on my bindings wore down and the arm fell off. It seemed like an easy fix and nothing was permanently broken. Before trying to glue it myself, I wanted to show Walmart what happened to their product and to see if they can repair them in store first. After waiting 10 mins in an empty showroom, the technician/manager told me they could not fix them before even asking me if I bought them at Walmart or what happened. Then, after telling me I did not have an account at Walmart, I had to insist that I did and show her. Then the technician/manager said there is nothing they could do because I did not purchase a year long warranty. My 60 day warranty expired 11 days ago... After my frames and simple prescription lenses, I spent over $140, I did not want to spend extra on the one year warranty... lesson learned but there will not be a next time. I have never owned such a non-durable, short-lasted pair of glasses. Also I have never experienced a company not willing to stand by their product. The customer service at the Minocqua Service Center inspires this review, because I found it rude and unhelpful. After telling me my glasses were not covered, the technician/manager told me Walmart still has some of the best warranties on the market... I would beg to differ.
