Walmart Vision Center

So impressed!!! Seriously, let me tell you why. For the last couple of years I have gone to a small town optician for my prescriptions and exams. Nice enough, but their supply is limited. At Walmart, there are literally hundreds of pair of glasses from which to choose. I wanted to try multi focal daily contacts. Yes, Walmart had them in my prescription. My exam was SUPER professional. Dr. Russell saw something he didn't like so he rechecked my eyes with a better grade machine. Explained absolutely everything to me. I will go here from now one. Just cannot tell you how pleased I was with the treatment from everyone there, receptionist, assistant, and doctor. Oh, and I showed up over an hour early (I had to go to Griffin for another reason) and they kindly worked me into their daily schedule.

The customer service here is absolutely horrible. I was advised they would not be able to help me without a physical copy of my eye prescription. Asked if I could email it or print it off and was told no, only could have it faxed over. Tried having it faxed over and my normal eye doctor said their fax was a busy signal and they said it was not their problem. Finally got my prescription faxed over and they told me I could only get a trial pair if I purchased a box which I agreed to. However, because my prescription was expiring that day they would not fill the order nor provide me with a trial pair. Sad that a company does not care to help someone and can be so rude at the same time. Will never return to this location.

My fault not being able to get there on time, (I’m not from here and I do not know the area or the traffic patterns) and yet they worked with me to get me in. Bonnie in the eye center is amazing!! She is so sweet, she makes you feel so welcomed and comfortable! Dr. White is a gem. Very patient, thorough, and compassionate! A huge shout out to the ladies that check you out, thank you for your time! Y’all never said it but I’m sure you were there later than normal. Thank you all for being there later than I’m sure you wanted to be 🥰

I paid a lot of money for progressive transition glasses and they do NOT block the sun. I would never go back to them.

I have spoken with Makayla twice about sending my RX over since they stopped taking my insurance & she has been absolutely ridiculous. She questioned me over and over on why I don’t have the paper copy of my prescription & kept interrupting me over the phone countless of times. I asked to speak to someone else and she said she was the office manager & that she didn’t have to speak with me since I was rude. I will never go back there!!