Walmart Vision Center

My eyeglass frames broke, and I initially took them to a Walmart in Baltimore. Unfortunately, I was rudely told, “Walmart does not fix that,”and was told to “Google it.” After doing so, I discovered that Walmart DOES repair frames when they are covered under warranty…which mine were. To avoid any further confrontation, I decided to wait until I returned to my hometown and try my local Walmart instead. I’m so glad I did! The staff here were absolutely phenomenal. There was no wait time ,everyone was friendly, respectful, and genuinely helpful. Joel, in particular, worked with me personally to fix my glasses. The entire process was incredibly quick and easy. I was in and out in about 10 minutes, with no unnecessary questions or hassle, and my glasses were repaired perfectly on the first try. The difference in customer service between the two locations was night and day. Thank you to Joel and the entire team for treating me with kindness and taking care of the issue so efficiently.

I scheduled online via the Walmart website for my local Walmart on Millcreek Road in Allentown, and showed up for my appointment promptly, and was told that they have no online scheduling, and was summarily dismissed in an unfriendly way... I wonder why the receptionist didn't try to schedule me instead of categorically denying the fact they list online signup, I was right there, looking to be a customer. I called COSTCO and got an appointment and was treated with courtesy and professionalism.

My kids came here over a decade ago. I needed glasses and an exam. I love the dr here. I remembered her being so patient and helpful with my kids and she did not disappoint. She referred me to a specialist and even made the appointment. My glasses came back quicker than expected too. Very happy. Thank you

4/9/25 Appointment time 10:45 I arrived @10:30 to fill out forms. Was called back I informed the associate that I had contacts in she told me it was ok for the first part of the exam. Tells me to take them out, I can't see up close to do so. I ask for help, she tells me it's past my exam time and to reschedule IT WAS ONLY 10:45!! She was disrespectful rude and should not be in customer service

Stopped in on a Sunday with broken frames. Rachael helped me right away,informed me that frames were under warranty. Instead of sending out which would take a couple of weeks, Rachael grabbed an identical pair of the wall display went into her office and replaced the broken ones. Took a toll of maybe 10 minutes. What great service, Rachael was pleasant, informative and helpful as I can't see without them. Thank you Rachael see you for my next pair of glasses!!!!