Walmart Visioncenter

My wife & I came into the store nearly a month ago to get her a vision test & eye glasses. We were given a bad prescription & asked for the warranty to correct the lenses, this was trying to be avoided at all costs. I was told to take my business elsewhere because she simply did not want to help. This woman was incredibly mean every time we came into the store, told it was my wife’s fault she could not see right because the glasses did not sit right. Excuse after excuse, odd behavior, mean girl energy. Irma has been absolutely terrible, insanely disrespectful, I mean I have never been spoken to the way she did working in a professional environment. I am dumbfounded she holds a manager position here. I wish I would have read reviews before stepping into this store. I am still trying to get the right prescription for my wife. It seems Irma was solely focused on getting money in her pocket. Commented on how insurance has yet to pay her for ‘servicing’ us. We have been in multiple times to try & get the correct prescription, unfortunately for Irma if this script doesn’t work we will be asking for a refund. All my wife wants is to be able to see & it’s been a chore to make that happen at this location. I don’t recommend you spend your money here.

Do not use the vision machine. I called because I needed a new prescription. The machine gave me the wrong prescription. I've worn glasses for over 30 years. And it didn't do the contacts script. I had to go to a different optometrist and the script was way off. DO NOT RECOMMEND.

The woman working at the Walmart Optical center today was the most unhelpful person i have ever encountered. She refused to sell me a pair of frames to have the lenses put in elsewhere. I didn’t realize you could deny someone of purchasing something? I will be calling Walmart to file a complaint. Middle aged middle eastern woman. Hope you have the day you deserve. UPDATE: I called to file a complaint and the woman that helped me answered, put me on a hold and didn’t pick back up. I called again and was told Irma was her name… and she’s the manager. 🤯 I thought maybe Irma was having an “off” day but after reading reviews I realize this is pretty common for her. Does Walmart not want people purchasing glasses from their optical department? Very confusing. Irma shouldn’t be working in customer service.

The associates here are so kind, i love Robert. He’s great. The Doctor himself is great with my 6 year old son, he’s one of a kind. Handsome too lol. The only problem i have with this location is that it’s most likely to be understaffed and busy, so we have to wait a while to be helped which is sometimes an inconvenience, and hard to get appointments after work. Nobody wants to work now days so i get it, my job is the same. But overall, the people here is what makes this practice worth visiting! Glasses are ready super quick as well! Thank you all :)

I had my eye appointment yesterday. The appointment itself went great! But during check out it took over 1 hr and 30 minutes and the problem wasn’t even resolved. The receptionist did NOT get the accurate insurance information from my insurance agents. It was a waste of time and time-consuming that i had to do their job and call my insurance to go over my benefits. They got my benefit information and authorization code through the automated system which it was incorrect! I had 3 agents verifying my account and benefits and it did not match with whatever they had written down. I felt discriminated when the receptionists tried to compared their insurance plan with my current plan. I do NOT pay for an economic or cheap plan. Rob said “ i have been working here for 15 years and my VSP plan does not cover certain things” yes the cheap plan it does NOT, but i pay almost $40 dollars for my plan to cover for contact lenses, glasses, eye exams, fitting, LASIK, etc. ! I did NOT liked the rudeness of Rob. He called me on Saturday before my appointment asking “ what I understood about my appointment”. I thought it was rude to approach me like that they mistakenly put my appointment for 1pm and 2pm. If the receptionist can’t even put my appointment time in the system correctly how do i supposed to trust they are getting my insurance information accurately or entering my information in the system correctly. The receptionist tried to contact my insurance last minute Saturday morning hrs before my appointment and since they were not able to reach a representative they went blindly with false information trying to charge me extra. It was upsetting. My insurance agents did confirmed someone from Walmart called twice hrs before my appointment.