Warby Paker- Ridgedale Center

I had a great experience. I’ve always liked Warby Parker’s selection and styles, so when I found out they do exams and take my insurance, I was very excited. The staff was super friendly and helpful and the exam was quick. I saw the dr on zoom in the exam room. He was very friendly and took the time to explain everything. I highly recommend !

I left this Warby Parker location incredibly frustrated and disappointed by the lack of customer service. I came in with a very simple request: I wanted a copy of the prescription that Warby Parker had previously used to make my glasses. The prescription originally came from LensCrafters, but I had provided it to Warby Parker when purchasing my glasses there. Instead of receiving any meaningful help, I was told by the associate that it was “illegal” for her to provide me with a copy. If there is a legitimate company policy or records-retention issue preventing Warby Parker from providing it, that should have been clearly explained. Instead, I was given a sweeping legal explanation with seemingly very little effort to verify whether it was actually correct, look into my account, involve a manager, or offer me another way to obtain the information. What made the experience even more disappointing was that the other associates were standing nearby and appeared completely uninterested in helping resolve the situation. No one stepped in, offered another solution, or seemed particularly concerned that a customer was leaving frustrated. There was plenty of staff present, but virtually no initiative or customer service. I wasn’t asking for anything complicated—I was trying to access information related to glasses I had purchased through Warby Parker. Even if the answer ultimately had to be “we no longer have that record,” there are about a dozen more professional and helpful ways this interaction could have been handled. For a company that has built its brand around making eyewear simple and customer-friendly, this experience was the complete opposite. The lack of knowledge, problem-solving, and basic willingness to help was extremely disappointing. Edit: Customer service had no issue providing me with my prescription. This would make a great learning opportunity for staff.

I was anxious to check out Warby Parker to see if everything they advertised was true. I was not disappointed! Super friendly staff greeted us as we came in and asked if we had been there before. They explained the setup, offered to help us with any questions and showed us where to start. They are as advertised - quality product at a more than fair price!

i like to be left alone to choose. They helped when i was ready and sale was quick and easy. Good selection. Good experience. I looked beforehand and triedd them on virtually so i had good idea what i wanted. They’ll mail them.

The Warby Parker at Ridgedale is a great location to shop around for glasses and prescription sunglasses. The selections available in store for try on are great, and the employees are incredibly helpful. Cassie helped us today with our purchase, and she made sure my husband got to try the frames he wanted to see even if she had to find them in the backstock. He was considering the flash blue lenses for sunglasses, and she even showed him her personal pair so he could see how it would look (he chose a clip on, though, so no flash blue is available on those, darn!). We have shopped here in the past, and plan to continue in the future.