Warby Parker - Brooklyn N 6th St

I visited the Warby Parker Williamsburg location on May 31, 2026, intending to inquire about an eye exam and purchase glasses. Unfortunately, my experience left me feeling unwelcome and overlooked. After entering the store, I waited for assistance while two sales associates appeared to notice me but chose to help customers who arrived after me. One associate made eye contact with me and then proceeded to assist a couple who had just entered. Another associate approached my area, and I initially thought she was coming to assist me, but instead she walked past me and asked another customer if they needed help. After being ignored multiple times, I directly asked one of the associates whether they were afraid to help African American customers. Rather than addressing my concern, she offered no meaningful response and directed me to the manager, Jake. I explained the situation to Jake and shared how the repeated lack of acknowledgment made me feel. His response was a generic apology, stating that his associates were not afraid to help African Americans and that he was sorry if I got that impression. While I appreciate that he spoke with me, the response felt dismissive of the experience I had just described. I also expressed that his staff would benefit from additional customer service and sensitivity training. I came to the store prepared to schedule an eye exam and purchase glasses, but after this interaction, I no longer felt comfortable doing business there. Every customer deserves to be acknowledged and treated with the same level of respect and attention, regardless of their race. Unfortunately, that was not my experience at this location.This version focuses on the facts and your experience, which tends to be more effective and credible in public reviews.

Great spot, kind staff, easy to order our glasses (and they get mailed to our home!) Love Warby Parker; I’ve been getting my glasses from this company for over a decade. Also, for a shopping neighborhood that can feel a little snooty in some shops, the vibes in here are good and welcoming!!

I went to the store yesterday cause i ran out of contacts and my order was still gonna take a week to deliver. they understood my frustration and gave me a complimentary week supply along with new contact cases and solution. WOW. super grateful, that’s what you call customer loyalty and service. amazing team over at the Bedford location.

This 5-Star review is specifically for Kobe who helped me sooooooo much today. He was observant and knowledgeable. He noticed there was too much pressure on the bridge of my nose and provided a solution immediately. He was also able to clean my glasses which had oxidized (??); prior to meeting him, two other people had told me there was nothing to be done about that… and these are my FAVORITE glasses which were discontinued so I was so sad thinking I could’nt get them fixed. Kobe literally made my day 😭 and he didn’t even mention leaving him a review. I just had to come here. This is the kind of customer service that deserves acknowledgement, appreciation, and a promotion 👀 should’ve asked about his shift. I only wanna come here when he’s around 😂

Best service ever!!! I simply walked in to get my glasses cleaned, and the man who helped me was incredibly charismatic. I asked him to clean my glasses in a painfully fake southern accent, and after he finished (he was very fast, might I add), he told me and my friend to “gander on outta here like a tumbleweed” in a southern accent. Immediately matched the energy!! My friend and I laughed about it for several minutes after that. I hope he gets paid well. Should’ve asked for his name… He’s a white man with short, blond hair.