Warby Parker Deerfield Square

Staff here are super friendly, and after 8+ years as an online Warby Parker loyalist, I was pleasantly surprised to prefer the in store experience. Staff are helpful and kind without being pushy or hovering. Even with a lot of people in the store at one point, they managed the flow of people really well, and you could tell everyone was getting their needs met. We had a great time and specially Nicholas Elliot was notable, answering all our questions with kindness and patience. This seemed like a very well oiled machine and I left as a happy camper, can’t recommend enough.

I broke my glasses and came in to get help gluing them back together. I was warmly welcomed and helped. I forgot to get her name, but she unscrewed the side piece and set up a station for me to try to do my work. It was very accommodating and I felt like her co-worker. My attempt failed. Hanging my head, I was about to leave and Nick came over to see if he could help. He took the pieces in back and in 2 minutes they looked good as new: Because they were. He gave me a demo frame and wished me a good day. He said there was no charge. I hope he doesn’t get in trouble for this!!! His (their actually) great service created a RAVING fan and the great word of mouth I will provide is worth the cost of the demo model. Kudos to Nick and the team in Deerfield!!

I recently switched from my usual eye care provider to Warby Parker, and I am so glad I did! The entire experience was incredibly efficient and professional from start to finish. Dr. Srednick was very thorough and really took the time to get my prescription right. For the first time in a long while, I can actually see a lot better—the prescription is spot on. I’ve definitely found my new optometrist and would highly recommend them! Would also like to add, ordering my new contacts and glasses right after my appointment was a breeze, and the staff was so helpful!

My husband and I had the best experience getting him new glasses. All his questions were answered and we got great help with selecting the perfect frames. Everything was top notch and now we’re both anxious for them to arrive. We’ll be back for another pair for sure!

I was thrilled that Warby Parker was in-network for my eye insurance. I have always liked the customer service and styles of glasses they offer. I purchased both new glasses and sunglasses. I look forward to getting them and wearing them in style. The sales associates really are knowledgeable and great with listening to the styles you like. I give them 5 stars.