Warby Parker-Montgomery Village

I have been so happy with my experience at this Warby Parker location. The staff and manager are always friendly, helpful, and professional. They take the time to listen and answer all of my questions, and I never feel rushed. I have also been very impressed with the doctors I have seen for my eye exams. I was surprised by how thorough the virtual appointments were. The doctors listened carefully, gave me plenty of time to ask questions, and made several recommendations that have been very helpful. I have purchased both glasses and contact lenses here and have been very happy with my prescriptions. I would definitely recommend this location.

Had a great experience shopping here. Dashed over after work at like 5:40pm, and made it just in time to look around. I was the only customer there and the two folks working did not rush me at all. When I was ready to choose a pair of frames it was 5:58 and I said so sorry we had to rush and get me checked out in 2 minutes, but they said that's ok it only takes 2 minutes. And it did! They were super fast, nice and organized. I think it was Aubrey and Shelly? I had come from The Eye Care Institute right before this where it was dark inside and they told me it was too late in the day to start an order. And someone there came up to me and asked if I had any other questions in a fake cockney accent which makes for a good story but was disturbing and ridiculous. Heard him speaking normally to his coworker right after. Anyway in contrast Warby Parker was bright, colorful, relaxed, and an un-rushed, efficient, pleasant experience.5 stars.

This is my first experience buying eyeglasses at Warby Parker. It was much easier than I expected. Painless - I don’t enjoy shopping for frames. The layout of the store made it easy to navigate. The staff was friendly and helpful without being pushy. They seemed to genuinely want me to choose what was best for me. I loved the variety of frames too. They were stylish and nice quality. There were frames in different price points which was appreciated. The glasses will be mailed to me rather than the store. I’ll take them to the store to be fitted. This is a new experience. In the past I’ve gone to the optician to pick them up and be fitted. I’m looking forward to seeing how this part of the experience turns out.

Amazing staff who were knowledgeable about every single aspect of eyewear and my prescriptions. I got two pairs of lenses updated and a new pair ordered in under 45 minutes. They even helped me check a pair of lenses I bought somewhere else that felt off!

I arrived 7 minutes late for an eye appointment and was told they couldn't see me because there was someone else who had an appointment after me. I sat in front of the store for 30 minutes and no one came in so clearly there was no one after me. Just a really really bad employee who wanted to be vindictive. There has been one person in the store since I was told they couldn't see me because there was someone else who had an appointment after me. ZERO STARS...