Warby Parker -Shoppes At I

Great service today at Warby Parker on State Rd/Wellington. Everyone was super attentive, Dr. Martinez was lovely. Would absolutely go back, can’t wait to get my new glasses. Would highly recommend, beautiful space!

This was so convenient!! I picked frames and ordered them to be shipped to my house, took only 30minutes. The price was great and I used my HSA. Highly recommend

the entire experience was seamless and efficient. I was able to walk in, get help right away with frames I had already found online, look at an additional pair in-store, and have my order placed in under 20 minutes. The staff member was incredibly friendly, answered all of my questions thoroughly, and made an already painless process even easier. It was quick, professional, and genuinely enjoyable.

The sales associate was of great assistance helping me to select the frame and lens features that was most appropriate for my needs and the Optometrist was very helpful making sure that the frame was correctly positioned on my head and that the lenses were properly focused to maximize my visual acuity.

Complete Failure of Customer Service: A Total Nightmare I am utterly outraged and disgusted by the abysmal treatment I experienced this morning. Your sophisticated branding and marketing raised the bar for me, making me expect a premium experience. Today, I learned firsthand that it is all a total lie. For two weeks, I was bombarded with automated reminders threatening that a five-minute delay would forfeit my appointment. I respected your time and arrived 15 minutes before the doors opened for the first slot of the day. You, however, showed absolute contempt for mine and wasted my entire morning dealing with pure incompetence. When booking, I explicitly provided my insurance on the form offered once the appointment was set. Yet, your staff claimed they couldn't find my policy (even though they found my husband), who is a dependent on my plan. Instead of doing their jobs and making a quick call to verify, your staff stood there lazily watching the clock, then had the unmitigated gall to tell me my time had passed and I needed to reschedule. Your system failed, but my morning is ruined? The audacity is staggering. The second I got to my car, I called my insurance provider. They confirmed my full coverage in minutes. They were so appalled by your store's behavior that they called your corporate line themselves, because your specific location wouldn't even answer the phone. It took two weeks to get this appointment, and your staff completely blew it due to pure apathy. The lack of care is unbearable. My husband had a wonderful experience at the Boca Raton mall location, but because of the insulting, dismissive treatment I received today, you have officially lost two customers. Neither myself nor my husband will ever set foot in your stores again.