Warby Parker Somerset

I came for the convenience, but will return for the excellent customer service. Barbie helped me to find glasses I like and was extremely personable. The price was lower than other places I'd shopped at recently. I am very happy with the whole experience.

Chris is awesome! He was very knowledgeable and friendly and extremely helpful. He expertly helped me find the perfect pair of glasses and navigated the insurance benefits with ease and without any complications whatsoever.

I bought a non-prescription pair of sunglasses and was told by the sale associate that I’ll be able to come back within a month for replacement if there’s any issue since all lens from Warby Parker are “scratch-resistant” guaranteed. My lens ended got scratched even with cautious use. I returned to request for a replacement but was told that it’s only applied for prescription lens. This was non clarified with me at sale and the sale associate insisted that i can come back for replacement if there’s any issue within 30 days. If I had known that this is not replaceable, I would have not bought the pair because I bought it from the shelf and it’s not a brand new one. This has really caused me to distrust Warby Parker. It may not the sale associate’s intention but this needs to be clarified whenever a non-prescription glasses being purchased. Even the policy doesn’t explicitly state that non-prescription glasses will not eligible for replacement, leading to confusion when I was doing my research. Regardless, Warby Parker advertised their lens to be scratch-resistant, and just after less than a month, there was scratches on my lens. So there’s a mismatch between what was promised and there was no policy in place to protect consumers who purchase non-prescription glasses. If you need a good non-prescription glasses, there are much better brands with quality and better consumer’s protection for both non-prescription and prescription glasses. I used to really like WP but it has decreased in quality significantly the past few years. I’m truly disappointed

Today I walked in because I was unsatisfied with how my frames fit and Tamika Took wonderful care of me. She was extremely tentative and engaged in helping me find a perfect fit. She is an exceptional employee and should be recognized for how wonderfully she accomplishes her work duties.

We had the pleasure to work with Josh this past Sunday. He is an asset to Warby Parker. Josh was helpful, kind and assured us that he would take care of an issue we were having with our insurance and overpayment. My son stopped into the Birmingham store on Friday with a few questions the young ladies were terribly rude and unhelpful. Somerset and Josh will continue to get our business.