Warby Parker - Suburban Square

I had an exchange and waited 45 minutes to be seen because only a supervisor can handle exchanges or returns- or at least that’s what I was told. It was frustrating because plenty of people walked in after me and were helped right away so maybe they should allow for more employees to be trained in returns/exchanges. Other than that, it is a typical WP store: well organized and neat. Suburban Square is a very nice outdoor shopping area with upscale stores and restaurants so it is pleasant place to be. Park in the Trader Joe’s parking lot or in the indoor garage across the street. Parking is tough in this area.

I had the most amazing experience with a young lady named Natalie. I was in and out of there within a half an hour, she knew which pairs looked good on me right away. It was fantastic.I had such a wonderful experience and Natalie you are an amazing salesperson!!! And she was able to find me sunglasses that I wanted, that were not in stock, so I could walk out with them

Natalie was soo nice and pleasant! She helped my daughter get her lens fixed since she had a big scratch on it. She also answered all my questions & concerns. Will definitely go back esp because of the customer service I received.

We received excellent service today! WP provided a very thorough eye exam and new prescription. Our doctor provided a detailed explanation of his findings. That was followed by Chris, optometrist extraordinaire! He was very patient and provided excellent advice regarding the right frame for a progressive Rx. Very happy with the choice. WP is a first class operation.

Everyone at this location was absolutely amazing. The doctor took time to explain everything to my teenager and the technician was so patient and supportive helping him learn to put in contact lenses. This was the best experience I’ve ever had at an appointment.