Warby Parker - The Village At Totem Lake

Sway, Sophie, and Saheed saved my life! I almost never post or review but this experience was so great I had to say something. I came in with a broken pair of glasses with salvageable lenses that everyone else said they couldn’t work with. I really needed a pair for my day to day life but no one had something that wouldn’t require making a new lens. They worked with what I had and went the extra mile to find a great pair that I could walk out with same day and be able to see with! Without them I’d be blind even now. All of this was at a super reasonable price. They even helped me get a new prescriptions for when I got my visions benefits! They were endlessly warm and helpful. I used to be a lifetime Costco glasses buyer but I’ve definitely been converted!

I visited the store today and had the absolute best experience with the wonderful lady who helped me. I’ve been wearing glasses for more than half of my life and have visited countless eyeglass stores, including multiple Warby Parker locations, but this experience was truly amazing. She was incredibly kind, patient, and thoughtful throughout the entire process. It’s rare to come across someone who makes you feel so welcomed and taken care of. I really hope Warby Parker recognizes her for the amazing customer service she provides. She deserves all the appreciation! Thank you for making my visit such a lovely experience

Love my experience here! I bought my sunnies a year ago with the help of Sway and came back less than a year later because I broke my frames. Lenses were still salvageable and Sway was able to pop them into a new pair like brand new! Lots of selection for frames, always clean and amazing service. Thanks Again!

I had a great experience today at Warby Parker in Totem Lake Village. Kris did an excellent job of helping me find a pair of glasses I'm really excited about. She is knowledgeable and friendly. She even placed a medical claim with my insurance company for reimbursement. I will highly recommend Warby Parker to my friends abd family.

I had a wonderful experience today while at the Warby Parker Eye Care Clinic in Totem Lake, Kirkland. Dr. Chan was fantastic! He has excellent bedside manner and is clearly a true expert in eye care, taking the time to thoroughly explain everything with impressive knowledge & patience. The front staff were equally impressive: approachable, kind, and professional while making the entire process feel smooth and welcoming. They were genuinely helpful without any pushy sales tactics, which made the visit even more enjoyable. I really wish I had known about this location sooner as I’ve had less than stellar experiences at other eye care places in the last few years since needing glasses/contacts. Would have saved me so much headache and dollars wasted! I would highly recommend this eyecare clinic and Dr. Chan to anyone!