Warby Parker - Westfarms

Katie in the West Farms (CT) store provided exceptional customer service. She was friendly and helpful. She informed me of all the lens and insurance coverage options. She also had great follow-up. She had not only promised to call me the next day to collect some information I did not have on me at the time, but also gave me her contact information in case I needed to reach her. She called me at exactly the time she said she would and we were able to complete my order - prescription sunglasses and eyeglasses. I really value and appreciate this level of customer service and professionalism. I am a satisfied, returning customer because of the style options, quality frames and affordable prices. I am also happy to be able to use my FSA card. This was my second order with Warby Parker and I highly recommend them.

My wife and I love our new frames! Very affordable and they look amazing. The staff was very accommodating at this location. We went on a Tuesday and by Friday we received our new glasses mailed to our home! They didn't accept VSP but they filed a claim on behalf of both of us which covered almost all of the expense. Will definitely be going back here again soon!

Staff was amazing, the manager took us as the store was busy. She was super helpful, walked us through everything, made sure we knew what our insurance covered and even gave us advise on glasses. Such a well run store, favorable experience and I wont be shopping anywhere else for glasses again.

I was greeted warmly as soon as I walked into the store. Everyone who worked there was very friendly and the girl who helped me was super enthusiastic about finding the perfect frames for me. This is my second pair of Warby Parker glasses and they are well made and stylish. I love their style selection and they make the shopping experience not overwhelming. Highly recommend!

Very friendly and knowledgeable about my needs. I took my time and was not made to feel rushed. In the end I got a nice upgrade on my eyeglasses that should take care of me for at least 5-6 years. I'm extremely satisfied. Katie was the associate who took care of me. She was so very helpful and patient with me. Thank you Katie!