Wear Eyewear

Very clean and friendly staff- Dr Jordan made my son very relax during the eye exam by joking with him but also explaining what he was doing and why. He also joke with the family and just made it a very welcoming and comfortable experience. They have top of the line equipment so its a very thorough exam. I would highly recommend this place for anyone needing an eye dr.

Dr. Jones is honestly the best. He explains things in a way that actually makes sense, and you can tell he really enjoys what he does. I never feel rushed, and I always leave understanding why something is going on ... not just being told what to do. He’s also super warm and easy to talk to, which makes a big difference. The staff is just as great—friendly and welcoming every time I go in. And I have to mention the glasses… they have such a nice selection of high-end frames you don’t see everywhere. Highly recommend if you want a doctor who takes the time to really explain things and make you feel comfortable.

I have had many eye exams at many different places and none compare to the service, care, attention, knowledge and compassion that Dr. Jordan and team has shown. I love the office. Great designer frame choices. Dr. Jordan will even have you laughing, He is serious , caring, and great chairside personality

Dr. Jones is an excellent Optometrist. He thoroughly explains everything he is doing during the examination and spends time with his patients. His staff is also top rate.

I am writing to express my dissatisfaction with Wear Eyewear of Orland Park over a prescription lens order that took over five months and eight lab attempts to resolve. On 12/29/25, I ordered lightly tinted prescription lenses using my VSP allowance. Over the next five months, the lenses were sent back to the lab repeatedly: the tint was too dark, then the lenses didn’t fit into the frame properly, then the tint was wrong again, then the prescription itself was incorrect. Staff member,Kristy, handled most exchanges and confirmed the lab had already proven it could produce the correct tint, since I'd received it correctly once and kept that pair as a reference sample. I repeatedly asked for this matter to be escalated to the District Manager (Jessica), I was told she was informed but she never contacted me directly. On 5/9/26, Kenny left a voicemail claiming the lab could not make the tint any lighter and that I'd have to accept the lenses as-is or with no tint — despite clear proof otherwise. When I called back, he offered no real solution and focused only on what was outside his "reach." After further attempts, the tint was finally corrected on 5/29/26, but then the prescription needed fixing. When I picked up the glasses on 6/26/26, the tint was missing entirely, the lenses weren't thinned as paid for, and the prescription was still wrong. At that point I requested a full refund including what my insurance company paid. My out-of-pocket refund was processed and arrangements to have my exhausted 2025 VSP lens allowance was restored. This process cost me six months of time, patience, gas, and no working product to show for it. Customer service was poor, the lab was slow and inadequate, and upper management did not meaningfully engage. I will not return to this business and will not recommend it to others who are looking to order prescription lenses. This was my worst experience ordering lenses. This should not have taken 6 months to resolve and walk away without the lenses I ordered and paid for. The only redeeming part of my visit was Dr. Jones. The eye exam itself was professional and thorough. It is a shame that such a great doctor is backed by such an incredibly frustrating and broken ordering system. I am deeply disappointed by how badly this was handled. Response to owner: It should not require a public post to receive a basic response after six months of silence. I have already discussed this issue with your in-store manager and explicitly asked both Kenny and Kristy to escalate the matter to upper management. I initially attempted to use your website’s contact form, but the strict character limit makes it impossible to communicate a complex issue. Consequently, I emailed a formal letter of complaint to both the Orland Park and Chicago locations—neither of which replied. After six months of dealing with this matter, I was forced to resolve this issue independently by requesting a refund. There is nothing left to discuss with local store management. You all have my phone number and email on file. It is clear that you do not value my business, and I will not patronize your establishment again. Please focus on fixing your laboratory issues, improving your customer service, and addressing customer grievances privately rather than using public review responses for damage control.