I’m disappointed to be sharing this, as I’ve been a loyal patient for 15 years and have always had positive experiences with the staff. However, my recent visit left me feeling frustrated and disrespected.
A week ago, I noticed my long-distance vision had suddenly worsened, which led to googling and had a lot of doomsday scenarios. Although I had just had my annual eye exam a few weeks earlier, I decided to schedule another appointment. Before the visit, I tried a pair of Zenni glasses with the same prescription as my regular pair, and they seemed to work better than my normal, more expensive glasses. My regular pair was purchased from this office, but I wondered if something might be wrong with them, since the Zenni pair, though inexpensive, seemed to perform better.
When I tried to explain this to Dr. Webb, she quickly became defensive and dismissive. She assumed that my Zenni glasses had a newer prescription and that my regular pair had an older one, even though they were both the exact same prescription. I tried to clarify, but her responses became increasingly rude. Some of the comments she made were: "Hurry up, we don’t have all day," "See, the fuzzy ones are your precious Zenni glasses and the clear ones are mine" and "You don’t seem to know what’s going on here, you should just leave." Usually, I can read a room but this was so unexpected, came out of leftfield. Her tone was unprofessional and belittling.
I apologized, even though I hadn’t intended to offend her, and she responded by accusing me of saying that her equipment was "crap," which I never did. At that point, she left and I sat pretty confused how it escalated to this. As I stood up to leave, I overheard Dr. Webb speaking disparagingly about me to the techs, which was the last straw where I stormed off. Its really hard to get me upset with people or businessed as a pretty understanding guy, but it was so wild how non-stop rude she was, truly crazy.
It’s especially upsetting because, over the years, I’ve had nothing but positive interactions with the rest of the staff, including the receptionist, who has always been kind and welcoming. I’ve been patient even in situations where things didn’t go perfectly (like waiting months for sunglasses that were supposed to arrive in weeks), but I’ve never complained. This experience, however, was beyond disappointing.
I’m sad that it’s come to this, but it looks like I’ll need to find a new eye doctor. I truly hope this feedback is taken constructively, as I’ve always been a loyal and appreciative customer of the office.
