West Eyecare Optometry

I went to see this specialist, but I felt rushed throughout the entire appointment and did not feel that I received the proper care or attention I needed. I was repeatedly told to give quick answers, even when I was unsure of how to answer certain questions or did not fully understand what was being asked. I was also repeatedly encouraged to give random answers simply to make the appointment go faster. This made me feel uncomfortable and prevented me from being able to accurately explain my concerns and provide thoughtful, truthful responses. Overall, I felt that the appointment was rushed and that my concerns were not properly heard or addressed.

Process was quick with minimal wait times. However, they failed to explain the visual defect that occurs in lenses covered by MediCal. Had they informed us about the glare that occurs in the lenses, we would have been happy to pay for higher quality glasses. Now money has been spent on a product that causes preventable migraines. Not worth waiting for eyes "to adapt" to the cheap lenses at the expense of one's head hurting. Will have to switch back to my old pair until then. Appointment is fast; customer service could be more precise.

The doctor is very nice and very informative. Does her job very well and explains everything to you the correct way. Very professional, Very nice office and friendly staff ,highly recommend.

I would like to say a few key things about my visit with Doctor Duong & her staff. Professionalism, availability and expertise in eye-care is what they shine in! I found them on Google and saw that they had mass amounts of 5-star reviews, I called in and was greeted by an invigorating young lady. It was very easy to book an appointment the following days, they took all my information over the phone, and simplified it when I came in. The facility; When you walk in you're greeted with hundreds of glasses on display on both sides of the room, at the far-end you'll find the receptionist's desk where she will take your information and set you up. They have state of the art equipment for eye exams, and all other services they offer. The facility was extremely clean and spotless, it resembles a dealership showroom with a new car that's spotless, that's how clean it was! The Doctor; Doctor Duong was easy going and spoke direct, no sugar coating, straight to the point. She has an inviting energy to her where she makes you feel at home, welcomed with a pleasant vibe. You're able to pick up her confidence and knowledge that she has based on the responses she gives you. All-in-all the visit was great, I will definitely be coming back every year and also coming back with my wife, my eye feeling tremendously better after I did what she instructed me to do!

What a great establishment to come to for eyecare needs! They fit me in immediately for an eye exam and did their best to give me the most affordable prices. The doctor is very knowledgeable and always has time to answer questions despite her busy schedule. Their customer service is top notch and they ALWAYS pick up their phones. They deserve all the 5 stars they have received, absolutely wonderful place to be!