How would I put in a complaint?! I've been a patient for years and for the first time "EVER" did I get horrible customer service. Supposedly the person I spoke to was the office manager and she was absolutely rude!!! She had an attitude and didn't like when she got one back. If she's new then they sure did downgrade!!!!!!!!
Westside Eyecare
About
Westside Eyecare serves patients in Albuquerque and the surrounding part of New Mexico from its office at 5101 Coors Blvd NW Ste E. Both exams and glasses are handled here — exam rooms and an optical shop share the same address. Listed services include glasses & frames, contact lenses, contact lens fitting and sports & safety eyewear. Insurance accepted includes VSP, EyeMed, Davis Vision and Superior Vision (12 plans in total). Doctors at this practice include Alex Rodriguez, OD and Bruce Rael, OD. The optical carries 36 frame brands. You can walk in without an appointment. Call (505) 899-7473 to confirm hours and coverage before you visit.
- Listing type
- Optical · Optometrist
- Address
-
5101 Coors Blvd NW Ste E
Albuquerque, NM 87120-1923
Get Directions - Phone
- (505) 899-7473
- Languages spoken
- English
- Walk-ins
- Accepted
Insurance accepted
Services offered
Services not listed are not offered at this location.
Frame brands carried
Brands on the floor as of the practice's last update. Stock varies — call for a specific model.
On the map
Hours
Hours not published — call ahead.
Currently closed. Times shown in America/Denver. Holiday hours may differ.
Doctors at this practice
Reviews on Google 181
Feels Like Family at Westside Eyecare I always have a great experience at Westside Eyecare, and my recent visit with Dr. Rael was no exception. He’s thorough, personable, and truly makes you feel cared for every time you come in. The front desk optical assistant was friendly, kind, and incredibly helpful from the moment I walked in. Crystal went above and beyond to help me locate my VSP benefits and made the whole process smooth and stress‑free. Booking my annual eye exam was fast and easy, and that’s one of the many reasons I’ve been coming here for years. Every visit feels welcoming, familiar, and comfortable, almost like visiting family. I’m grateful for the consistent care and kindness I receive here. Highly recommend Westside Eyecare to anyone looking for a place that treats you with genuine respect and warmth.
I had an eye exam and ordered 2 pairs of glasses. The people at the front desk said they would take a couple weeks. 8 weeks later I still had no glasses. The 2 girls at the front rarely answer the phone causing me to have to make 2 trips to the office to get an update. One time the office was closed at 2pm during normal business hours. They did issue a refund, but failed to contact my insurance and release my benefits.....honestly 1 star is too high for this company.
My experience at Westside Eyecare was terrible because they rescheduled my appointment twice. The second time, I was never informed that it had been changed, which caused me to waste time driving an hour and a half to an appointment that had already been rescheduled.
The customer service here is amazing!!! Ivana repaired my glasses in just a few minutes with no charge and I'm not even a customer!!! Really appreciate it!
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