Wilck Schwartz & Novak OD

This was my first time at that doctor's office and I'm happy to share that I had a great experience! The two ladies at the front desk were welcoming and attended me immediately. They're also easy to reach by phone. After some initial tests, I met with the Dr. Novak. He's definitely very knowledgeable, efficient, and was also kind and welcoming which enhanced my experience. He explained everything clearly, answered all of my questions, and made sure I felt well taken care of throughout the visit. Overall, the entire experience was smooth, professional, and pleasant. It's refreshing to find a place where the staff is not only efficient but also genuinely kind. I would definitely recommend this office to anyone looking for excellent eye care!

Dr. Novak was very pleasant in the beginning however I had an issue with my Duette contacts being lost as I was involved in a fire. I personally spoke to Dr. Novak about my issue via phone and he stated I received 2 pairs of contacts already however I informed him that that was not correct as there was no reason to receive a second pair of contacts as I only had the first set approximately 3 months and there was no need to request a second pair. I did not even wear the contacts often as I went back to the doctor stating that the contacts were somewhat uncomfortable. Dr. Novak stated that he would replace the contacts based on my circumstances instead of the going back and forth. I made the appointment and was expecting no issues when I arrived. As I get to the counter I was informed that I would have to pay an additional $900 plus $150 payment just for the visit. I was angry to say the least as I was like this is not what was discussed with Dr. Novak over the phone as this visit was a WASTE of my time. I paid $900 out of pocket and did not get my money’s worth at all. I was totally fine with paying the $150 to see the doctor, however I was not going to pay basically $1800 for contacts. There was no resolve to the issue and the doctor would not even come out to speak with me which was extremely rude. The front desk even stated I owed $350 which I am so happy I paid through credit to have a paper trail. Needless to say they wasted my time coming to this appointment which is a distance from where I live and I was willing to give this doctor my business although he is not covered by insurance however based on my treatment I will never go to this office again and definitely no recommendations from me.

I have been going to Dr Novak’s office for over 10 years! The staff is excellent and they take their time with the patient. Dr Novak always explains and is specific with whatever issues you may have. He ensures that you are taken care of and you’re satisfied before you leave his office. Excellent!

Great experience at Dr Schwartz’s office today. He took the time to explain the results of my eye exam and gave pros and cons of different types of lenses The office staff is efficient and knowledgeable. I had great help picking out new frames. They have a large selection. I highly recommend using Dr Schwartz for exams and eyeglasses.

Dr. Novak is a money hungry scum bag. He is not a doctor. Caught him red handed overcharging me for an exam and making me pay out of pocket. He charged me $270 out of pocket for an exam claiming my insurance wouldn’t cover it. Then I get informed by my insurance that he charged them $485 just for my visit. I confronted his office and they sent me a check for $165. They refused to refund my credit card. Months later when I have to reorder contact lenses, they denied my prescription and claimed I haven’t gone there in years. He is a money hungry scum. If you use Dr. Novak please take notice as to how how is not genuinely nice at all and really just try to sell you on contact lenses or fancy glasses lenses from Cory in his office. Also take notice as to why Dr. Wilck and Dr. Schwartz are never there. They both despised Dr. Novak and Dr. Novak screwed the both of them out of their own business. This guy even charges the insurance companies as an ophthalmologist, when’s he just an optometrist. He’s not even a real doctor. He’s just a scum bag