My daughter had an annual eye checkup here, and unfortunately the experience was very disappointing. At the beginning, the nurse asked for a $50 copay, even though my insurance covers 100% of wellness checkups. When I questioned it, she said she could waive $30 for one type of machine test. That left me feeling like the billing was not transparent.
During the appointment, I asked the doctor how often my daughter should wear her glasses. He literally raised his voice and said, “all the time,” as if my question was silly. That felt disrespectful when I was only trying to understand my child’s care.
Later, I asked why my daughter’s vision seemed to be deteriorating, and the only response I received was, “I don’t know,” followed by silence. It felt dismissive and unhelpful.
The front desk experience was also frustrating. After printing the prescription, the staff member just asked, “What else do you need?” without explaining that the visit was finished. I felt rushed out instead of receiving a clear wrap-up.
Overall, I expected professionalism and guidance, but instead I left feeling unheard, disrespected, and disappointed in both the care and communication.
