Willows Eye Care

My daughter was told at Lens crafter at the Southhill mall she had Karatoconus and that she will need eye glasses and to take nightly drops of atropine. I already felt this was a scam so we booked for a second opinion. So we went here. The Doctor seems nice and knowledgeable. But also able to explain in terms that will help you understand the reasoning for glasses. As for frame prices yes there ridiculously expensive. But the care and kindness of this clinic is great.

I have been seeing Dr Chung to about 4yrs and had good Service until this year. I have called everyday for last 3 days. Left messages to call me back to make an appt. No one called me back. This is unacceptable. I guess they don't want a return customer. So sad because Dr Chung was very thorough with exams but his help isn't doing her job and returning calls within a timely manner.

Seems like my review was removed, had an appointment for my 15 yr old son last Month, the doctor was very rude. Told my son. He wouldn’t be able to drive. If he didn’t buy transitional glasses. Even though his eyesight isn’t that bad to have to wear those glasses to drive, so he lied in order to try to upsell. he was also very unprofessional and rude. My son does not want to return. Be careful with people that children like that.

I specifically asked the receptionist how long it would take to get my kids glasses back. She said two weeks. I told her I had waited over a month at another place. she looked appalled and reassured me it would be two weeks. Here we are a month later with nothing. Not even a call. I called twice and emailed still no response. Additionally, the Doctor told my son his meds wouldn't work and/or they would affect his eyesight if he didn't take them every day when actually his meds aren't the type you need to take daily, only as needed. Why are you giving advice about dr prescribed meds for ADHD at an eye appointment?

I've been going to willow eye care for years, and not only do I feel like their family but they have always done wonderful with caring for my eyes. I got my first contact fitting today, and not only was I given patience, clear instruction, but also the time to try and practice by myself. I constantly feel the care from everyone and my family also loves them.