Wise Eye Care

For anyone seeking a new eye doctor, look no further than Wise Eye Care. Being new resident to Black Mountain, I needed to discover a new eye doctor. I was blessed to find Wise Eye Care and Dr. Valerie Wise. She and her son own and operate the practice. I have to say that this was one of the most thorough medical visits I have experienced in my entire lifetime. From the front staff team members to Dr. Valerie Wise, they ensured I had the best care and information. I was truly fascinated by the time that the entire team spent with me during my first visit. Being reared in a family owned and operated pharmacy / home health care business, this is truly how medicine should be practiced. It felt like I took a step back in time, where doctors truly cared and took the time to spend with their patients. Do yourself a favor and book your appointment with the Wise Eye Care practice today. Blessings, Matthew Paul Brown

I had a few shady experiences there with previous appointments. Not bad regarding the medical care, but definitely had heard some pretty judgmental conversations at the front desk, in which staff was engaged. I agree with the other review expressing hesitancy of refering anyone LGBTQ+ there. But, today was the final straw. I called to get my perscription specifics emailed to me, and the front desk did that upon request. I realized the pupillary distance is not included on the perscription, so I called and got connected to the right department to get that information. He tells me they don't take that measurement unless you come in and pay $25 for it. I find that very odd that they wouldn't already have that measurement on file, considering that is absolutely necessary for my perscription glasses I got from them 2 years ago. So, I question him. After some fumbling around and mumbling over the phone, he suddenly says, "we dont have any perscription on file for you." Obviously, I'm dumbfounded because not only did they JUST email me my perscription earlier that same day, but what kind of reputable medical establishment can't retrieve a customer's perscription suddenly? I finally ask for a higher up because this is incredibly weird. A woman gets on the phone and says they have my perscription (without offering any kind of apology for the unnecessary confusion) and then confirms, yes, they do have the PD information, but they won't release it to the customer unless they come in and pay $25. Upon research after the phone call, it is definitely a thing to charge for this, however, a lot of states have actually outlawed refusal to give, or charge for this information, as it seems like quite the shady practice. It's a way for them to make money off of their customers when they find out they're purchasing glasses online, which is what I was doing, and doing so because their medicaid selection does indeed absolutely suck, as claimed in a previous review. So, given all the combined experiences above, it's definitely time to find different eye care.

To say I'm disappointed would be an understatement. I wasted a lot of money on this. I had my first eye appointment as an Adult. I had glasses when I was a child, but as an adult i"ve just lived with a slight issue with my sight. I thought it would be a good Idea at 47 to get glasses. Big mistake. These glasses are awful. I can see clearly if I dead on look at something at a distance. Anything within 6ft of my face require me to look through the tiny bifocals at the bottom. Even things at a distance is like I'm looking through a fisheye lense. I work on computers. Primarily one that is 3ft away and eye level. To read anything I have to point my chin at the computer and try to stretch my eyes to see the screen. These are just awful. And if you aren't facing something dead on then its blur. I'm better off without them. All the money I wasted just to throw this junk in a drawer somewhere. So disappointed. Why he felt i needed bifocals for a lazy eye is beyond me. Edit: The staff were great here. The doctor was nice. I changed my stars from 2 to 4, as I posted this review in anger. The response from the owner also caused me to change my review.

Excited to bring another one of my kiddos to Wise Eye Care today! Dr. Wise and his entire staff went above and beyond - especially to get us an appointment quickly when another provider fell through at the last minute, due to not accepting our Medicare plan. Every other practice I called in Asheville was many months wait to get an appointment. We were able to be seen quickly and with great care at Wise. We were also able to order my daughter’s glasses on the spot and I’m very excited to pick them up today. Everyone we encountered was lovely, very comfortable office, and most importantly to me, kid friendly. Dr. Wise spent plenty of time with us, going into detail to explain my daughter’s specific needs and eye condition. Highly recommend!

My experience at Wise Eye Care and with Dr. Marcus Wise was 10 out of 10. He is knowledgeable, thorough, patient and very kind. Highly recommend.