Woodland Healthcare

Overall, I had a great experience in the emergency room and once admitted all was good. The staff were very kind and charismatic, and the surgical team was excellent. My only negative experience was with the recovery room process which is why I'm leaving 1 star. After surgery, I was allowed to sleep for about an hour. As soon as I woke up, I told the nurse that I was not okay and was in severe pain. Despite expressing how I felt, I was told I was fine and was going to leave because they had several other similar procedures that day and the pain was “normal” not enough to let me stay longer. When my sister also asked if I could stay a little longer, she was told no. The nurse then rushed my mom to get the car and had my sister change my clothes instead of assisting me. I also reported that my left eye was red, burning, and that I couldn’t see well out of it, but I did not feel that my concerns were taken seriously. I left feeling rushed (30 mins after waking up, I was basically thrown out) and unsupported during what was the most vulnerable part of my recovery.

My visit with Nurse Practitioner Marian Roethler was fantastic. The poor review is not for the care I received in the hands of the medical professional. The care I received from Nurse Roethler was top notch. The administrative team at the Specialty Care office at Woodland Dignity Health is absolutely abysmal. I have been battling with them for 4 months. I have had to call nearly a dozen times to check on the status of things. They continue to not submit the pre-authorization documents that they needed to submit, they blatantly lied right to my face on more than one occasion, they were never apologetic, they made no attempts whatsoever to correct any of their mistakes or make it right. I just don't understand why they continue to refuse to submit basic paper work, despite me calling and pleading repeatedly over the course of months. It's completely unacceptable. On top of the horrible customer service, the facility will schedule you for imaging with an in-network doctor, but then surprise bill you with an overseeing physician that you never met with which is not in-network, so you have to pay a bunch more money, even though you never saw that doctor. Scummy business practices all around.

I called and requested an inquiry for walk in cash instead. The front desk never came back to me about my inquiry. They had 16 days to get back to me but never did. If you don't have insurance, they'll treat you lesser. Disgusting. I went to a doctor who doesn't discriminate as this one has treated me.

I took my girlfriend’s father to his appointment with Dr. Nguyen since she was sick. We arrived on time for his 830am appointment, however I was notified by the lady checking us in that Dignity flagged him as no show because he had missed his 8am appointment. This was utterly false. I had to call my girlfriend to have her send over the screenshots of his appointments through Dignity’s website. Lo and behold, there was no 8am appointment. Finally after displaying the facts the receptionist told us to have a seat. About 10mins later a young girl come out and informs us it will be another 25min wait because they “had” to see other people first. So we wait. We finally are seen at 915am when his appointment was at 830am. At the conclusion of Dr. Nguyen’s checkup with my girlfriend’s dad, I ask him why was I no showed when we had no appointment at 8am? Dr Nguyen replies that employees called out sick so they are short staffed. He then proceeds to get emotional and state that all the employees at dignity are hard workers, etc. I proceed to correct him and say that I never questioned anyone’s work ethic at Dignity. I asked him if it was reasonable for me to think Dignity would see us at the appointment time scheduled, he responds “No.” Lastly Dr. Nguyen said Dignity Health does not have enough money to hire sufficient staffing. I was shocked by Dr. Nguyen’s smug attitude and lack of professionalism in regard to our appointment! Please do better Dignity.

I was transferred to this facility for the mental health behavioral facility and my experience was awful. First I am a Type 1 diabetic, they took my insulin pump and in my care of my diabetes they treated it like I was a Type 2. I am insulin dependent, I have to have insulin to stay alive. They treated me awfully. They were not giving me enough insulin, I was sick the entire time with a roller coaster of blood sugar levels. At one point I reach 517 and I was so sick I’m sure I was in ketosis. When I asked for Ketone strips to test them, they supposedly tried to find some and within a few minutes they told me that their departments don’t have them and they refused to find any. They did not listen to me at all about my care even though I have been a T1 for 20 years, since I was 8 years old. I know what I was talking about and when I told them to contact my endocrinologist they just kept telling me this is their protocol. One nurse told me that they would lose their license if they used my actual sliding scale essentially saying my life was less important than their license. She even told me “then you shouldn’t be in a mental health facility”. I couldn’t believe she had just told me that when I had come in for a mental health crisis. This facility was awful, the way they even treated other patients was very shady. I will say the techs were amazing and very sweet, but the nurses need to be reevaluated in their positions at this facility. I hope that no other Type 1 diabetic has a mental crisis that puts them at this facility, because essentially they were killing me.