Your Total Eye Care (formerly Daniel J. Nadler, MD & Associates)

My appointment before eye surgery was rearranged. The last five years all of my appointments have been rearranged. When I complained, my eye surgery was canceled. The technician had a medical situation; however, there should have been another technician to cover for her. I had to rearrange my mother's funeral; family and friends, airfare and the funeral home. Funeral homes have schedules also. I paid for surgery eye drops with no refund. This office doesn't treat their patients with respect. I was told by Amanda Cook that I did not need to know why my appointment was rearranged. Amanda Cook very well may kick a puppy that crosses her path.

The Dr and other employees are very nice. However, it takes a long time to get your glasses/contacts to be ordered and delivered. Staff can also be better with communication as they don't return phone calls or check-in messages for orders. I've had to go to the office to find my contacts were ready for pick up. They also don't have a huge variety of frames. I got a pair of ray bans that I love, but they don't offer the style anymore. To be able to keep the frames I have and love, the lady who places the orders stated they would have to send the frames out to get the new prescription lenses put in. That wouldn't be a problem if I had a backup pair and it didn't take about a month or longer for them to come back into the office. Other than that, I do like the people that work there and that they take my insurance.

I have been calling the office every day this week and left messages for Carol to return my call concerning my mothers surgery as we have additional questions. I also checked with the receptionist on Wednesday who said she was in and would also give her the message. So far no return calls, Calles placed Monday morning, Tuesday morning Wednesday Morning, and Friday. This is unacceptable service

Only people that pick up the phone is the main receptionist desk. Good luck talking to the Opthalmologist for contacts and glasses.

I have been seeing Dr. Schmidt for 5+ years after moving down towards the city. Very happy with the contacts that have been recommended and prescribed. I would highly recommend my friends and family to this practice.