Acuity Eye Group

The staff here are AMAZING... the way it ought to be. Personable, attentive - flexible... you're "heard". Dr. Grace Huang is also, VERY GOOD!! This particular office is a stand out among ALL medical offices. Others could learn a thing or two about how to "be" with patients.

This is for anyone who is in my shoes that was up for surgery and couldn’t find reviews. I had a surgery scheduled but couldn’t contact the surgery coordinator. I called everyday for a months, and the front desk was baffled how even after they themselves reached out to supervisors, I wasn’t called. Eventually I had to reschedule my surgery sadly because they did not contact me. They apologized and had to reschedule me. I got the personal cell of the director of surgery , and explained to her the situation, and she reassured me someone would call this time, a week goes by nothing, and I call her back and she says “oh today they will” another week, and nothing. Eventually we are 2 weeks away AGAIN from my rescheduled surgery and not once did the “director Ms rivera” seem to care THAT no one would call after she swore someone will. The week following my appointment I called everyday to get my details and shoutout to the front desk who would push and push for someone to call me, but no one did, Ms Rivera never got back to me. Ignored my emails and texts , and should zero care in the quality of care she gives. Zero pride in her work. Eventually I had to pick up glasses at another location and the optometrist there told me, “if I was you, I would NOT have surgery” this company is a mess and very unprofessional. This is coming from someone working with acuity . Please be warned.Wasted a year of appointments and hour drives to see the doctor. I hope DR grant knows the people that work for him and he holds them accountable.

I waited almost 3 months for my appointment only to show up an find out that the person had given me the wrong appointment date. The receptionist at the office was very rude about the whole thing not even offering an apology. When I told her that I wanted to cancel the appointment and was finding a different doctor, she just rolled her eyes and said that they don't need patients like me (neurodivergent) anyway. Horribly unprofessional incompetent, anti-neurodiversity staff!

Dr. Grant was exceptionally knowledgeable and helpful in addressing my double vision concerns, making the three-hour round trip completely worthwhile. However, the office visit had a few areas that could use improvement. My appointment was scheduled right in the middle of their lunch hour, which meant waiting in the hallway for a while before being let in—a slightly inconvenient experience. Additionally, there were a few aspects of office management and client service that could benefit from more attention to enhance the overall experience.

Update: Since this company rid themselves of the previous management and brought in someone new, service has markedly improved. There is now a caring, professional, cheerful and humorous manager who has more than made up for my previous experience. Thank you! I would fully recommend this office now. My previous review: Promised eyeglasses in a week and a half and didn't deliver. They knew I was traveling and needed the glasses and they have not delivered. Promised to return calls and didn't. Won't deal with them again. Otherwise pleasant, cheerful staff.