Acuity Eye Group

Unfortunately, my experience with the front desk staff was not as positive. They seemed rushed and impatient, which made the check-in process feel uncomfortable. In a medical office that serves many elderly patients, I believe patience, kindness, and clear communication are especially important. A little more understanding and compassion from the front office staff would greatly improve the overall patient experience. While I was very pleased with the doctor, I hope the office will work on providing the same level of care and professionalism at the front desk.

Dr Han was outstanding. Was able to figure out why my new glasses didn’t work for me. It was the wrong prescription. Laura, who does the fittings, was also excellent and worked hard to help me get a re-exam. The technician who worked on the re-exam was also excellent. Best service I’ve ever had at Acuity in La Quinta.

My experience and complaint is that nobody answers the phone. It goes directly to the call center and then nobody calls you back. You follow up again same thing nobody’s there to answer the phone. It goes to the call center. Try to make an appointment for an eye exam after surgery, it was an impossibility they’d make the appointment and then within an hour or so it would be canceled. Then they made one on Dr. Caron for an Eye glass. Prescription exam got there at 1:20 on Wednesday it was closed. They don’t give you the right information. Very disappointed with acuity eye care.

Horrible experience making appointment with their call center it took 40 mins. I paid $80 fee for my contact lenses. It’s been a month, I called today and got transferred. No one notified the optical about my lenses. So I’ve been waiting a month and my contacts were never ordered. I called today and I was transferred to 5 different people about my contacts and gave my date of birth 5 times. When I was transferred to optical finally the lady was in the bathroom and I got transferred back to the call center. I wanted to get my prescription so I could go somewhere else and can’t now because it’s not finalized because I never got my trials. I have been wearing my glasses and my eyes have been burning in the sun because I drive out of town every week for work. This has caused me a lot of distress. Now I finally got optical on the phone and she said she will get my order in today, I asked her for a confirmation before I hang up and she said she can’t give me one right now to call back. I can’t express how terrible this experience has been. This is the worst optometry office I have been to in my life. Don’t go here. They’re extremely unorganized. Now I have to go back in after I wait for my trials for 7 days and then wait again to order the correct contacts. How does getting contacts take 2 months. Horrible horrible place. Don’t go there

Dr Solano is great. Unfortunately when calling and leaving messages they fail flat. I have never received a return call ever when I really needed an answer. Their call center is also very inefficient. Makes me want to consider another group u