I'll preface this by saying that Dr Matthew is a lovely person and an excellent doctor. However, it takes an inordinate amount of time to get an appointment in his office. It's a small town office, so I happily booked in advance for my kids so I could get both of them taken care of together. On the day of their appointment, we were running a bit late -- 5-7 minutes tops. This is, of course, my responsibility, but life happens. I received a call 3 minutes after my scheduled appointment time and was informed it would have to be cancelled, which is beyond obnoxious. Most offices give at least a 10-minute grace period. So I asked them to cancel both appointments, and we would reschedule them both. Once again, we waited for the appointment, and when the day arrived, my husband was bringing them. Despite my stressing that they are a grossly intolerant practice, my husband was pulled into the parking lot 2 minutes after their appointment time. Once again, I got a call telling me they were cancelling the appointment. If we were extremely late, I'd be more understanding. But 2-3 minutes? Get real. I wasn't planning on returning to this practice anyway, but what really sealed the deal was being billed $75 for a no-show. Suffice it to say, we cancelled all subsequent appointments for myself, my husband, and our kids and will be going somewhere a bit more flexible.
