Advanced Optical

Been coming here for years and have never had any doubts about Dr. Doan's care and compassion about her patients. Recently, brought my elderly mom for a regular check up and I appreciate Dr. Doan spending a lot of time to ensure that my mom's eyes were looked after and patiently answering all here questions. We also purchased glasses here - her staff are not pushy sales agents and ensure that they can meet your needs.

Both Dr. Doan and her staff were not only professional and courteous, but they all advocated for me (more than once) and tailored my prescriptions to meet the criteria that my insurance required so I could get coverage. They also recommended a coupon initially that saved me $700. And since I have seen Dr. Doan, I have had no discomfort with my severe dry eye problems. I can't say enough about Dr. Doan and her staff. Also, a special thanks to (I don't know how to spell her name) "Meha" and Dr. Doan for dealing with my requests on top of requests. If there were more stars they would be filled in BOLD.

I'm writing this review on behalf of my mother who recently saw Kim Doan on 5/11.20. My mother went in for a pain in her left eye and was seen for less than 15 minutes and told that it had nothing to do with the eye and recommended that she see her primary care for further assistance. However, my mom was charged over the amount she was supposed to pay for her deductible because she has medicare coverage. When the medicare statement came, Dr. Doan billed for services NEVER rendered or NEEDED!!! She billed for an assessment for prescription eye wear (my mom doesn't wear glasses nor does she need them) She also billed for diagnostic imaging of the retina which is the only service she should've billed. After multiple calls to Medicare about the situation and clarification of the billing, they said she should be refunded for being over charged from Dr. Doan. However, this has been months later and Dr. Doan has not refunded the money and refuses to correct the situation. if you go to this Dr., check your medical bill statement of services, she is probably billing your insurance for services not given!!! BEWARE!!! A formal complaint has been filed with Medicare, and the California board of Optometry. Do not go here.

Unprofessional! Bad Business! My father had a very disappointing experience with this office due to their unprofessional handling of appointments and treatment of clients. We had an original appt time changed from the 2pm to 8am the day before the appt. with just a voicemail reminder telling him that this is his time without consulting. We called back to confirm the time at 8am since it was different than initially scheduled. Ultimately, we agreed to the 8am appointment. Day of the appointment, we travelled 20 miles in morning weekday traffic to make it at 8am. At arrival, without any notice, the office staff just said the appt was changed to 10:30 am, without any apology was asked to just wait at the office or come back later!!! This complete lack of communication and disregard for customers' time is unacceptable. We had to travel in morning traffic for 1.30 hours to then be asked to wait another 2 hours is absolutely unprofessional. No effort was made to apologize or address the inconvenience. I expect a business to respect their clients' schedules, and unfortunately, this office failed to meet even basic standards of professionalism. I would never recommend this place to anyone! Avoid at all cost!

Dr. Doan refuses to limit the potential vision damage that will result from weeks of waiting time to be able to see a specialist that she refers. She insists a $25 fee for sending related patient medical record to the specialist. Her care to her patient is shown on the surface only not in her heart.