I do not recommend seeing Dr. Melissa or Dr. Kristi. First, I want to make it clear that this review is not about Dr. Jenay. She has been my optometrist for years, and she has been wonderful. I have a very complex prescription (-14 with astigmatism), along with floaters, a vitreous detachment, and chronic dry eye. Finding an optometrist who understands my eyes has always been difficult, and Dr. Jenay has consistently provided excellent care. Unfortunately, every experience I’ve had with the other doctors at this practice has been disappointing. Last year, I saw Dr. Kristi for double vision in one eye. She recommended eye drops that made my dry eye worse and referred me to a vision therapy clinic that later told me they don’t even provide the type of vision therapy I was referred for. She also asked whether I experienced double vision without my contacts or glasses, even though someone with a prescription as high as mine can barely see without corrective lenses. Earlier this year, Dr. Jenay recommended new contact lenses and prescription tinted glasses. Before I placed the order, I was told my contacts would be considered medically necessary and that my insurance had been checked. Four months later, I unexpectedly received a bill for several hundred dollars because they weren’t covered. Had I been told that beforehand, I would have purchased my contacts elsewhere. The office eventually offered a 20% discount, which I appreciated, but my concern was that my insurance should have been verified before encouraging me to place such an expensive order. The final straw happened before an international trip when I called to order daily disposable contacts that I had successfully worn for about 15 years. Dr. Melissa insisted I needed to come in for a fitting, even though these were not new lenses for me. I agreed to come in the next day, but shortly afterward I received another phone call telling me not to come because the practice had decided they could no longer meet my vision needs. They offered to refund my payments and dismissed me as a patient. That explanation made no sense considering Dr. Jenay had been successfully treating my vision for years. My vision hadn’t suddenly changed overnight. Throughout these interactions, I was frustrated, but I was never disrespectful, never used profanity, and never threatened anyone. I simply asked questions about an unexpected bill and expressed frustration over being required to come in for contacts I had worn for years. To make matters worse, after I was dismissed, I tried twice to speak with Dr. Jenay and was not allowed to. I’ve been seeing optometrists since I was six years old, and I’m now 32. I have never been treated this way by any medical office. Being dismissed without a meaningful explanation after years as a loyal patient was humiliating and incredibly disappointing. The only reason this practice receives any stars from me is because of Dr. Jenay. If you have a complex prescription or value clear communication, accurate insurance verification, and compassionate patient care, I would recommend looking elsewhere.
