I drove from Albuquerque to Santa Fe so my 4-year-old daughter could be seen in the vision department since Albuquerque is booked out longer. Our appointment was scheduled for 9:45 a.m., but we didnt leave office until 11:15 a.m. The customer service was disappointing. While the gentleman at the front desk was very helpful and professional, several other staff members were rude and seemed to have poor attitudes. During the visit, the doctor asked if my daughter had special needs. As a new patient, I found that question inappropriate given the context and how it was presented. The doctor's assistant was also rude to my wife. When my wife asked a question, the assistant appeared annoyed and rolled her eyes. We selected glasses for our daughter and were told they would take 3–4 weeks to arrive. When I asked if they could be shipped to Albuquerque, I was told yes, but for an additional $60 fee. No alternative options were offered. The doctor also recommended a VR-based vision therapy system for one hour per day. When my wife asked whether that amount of screen time was appropriate for a child, the discussion seemed to change, and we were simply told to return in six months. When we asked the front desk for more information about the VR system, the staff member was unable to answer basic questions and did not seem interested in helping. It is concerning to promote a treatment option when staff are not properly trained to explain it. Overall, the customer service at this location was poor, i would not recommend you take your children here.
