Alaska EyeCare Center - Anchorage

The front office staff members are very nice and personable, and Dr. Ford is very thorough and conscientious of my care. I feel very satisfied with the attention I receive and confident about the treatment I get at Alaska Eye Care.

My old eye doctor moved from one side of Tudor road to the other a few years ago and in the move they left their ability to provide basic customer service behind. So I've been looking for a new place to get exams and glasses and, after some shockingly bad treatment from other places in town, I finally ended up at Alaska Eye Care on a recommendation. Now, I'm not going to pretend that they went above and beyond in any way. What I am going to say is that the tech who did my exams was friendly and did the tests comfortably and quickly, the doctor who saw me was communicative and professional, and the woman who helped me pick out frames took the time to ask questions and make suggestions. Most shockingly, when I got my paperwork at the end, my prescription was included already and it was neat and legible - not scribbled on a post-it like the place on Tudor did last time I was there. Alaska Eye Care did exactly what I wanted - an exam performed with clear communication and professionalism. That shouldn't be a bar too high for other places to match but apparently that's where we are in Anchorage.

The staff at Alaska Eye Care Center are friendly, professional, and very helpful. I appreciated their honesty in helping me choose new eye glass frames. Dr. Cook is highly knowledgeable and attentive to my eye care and changes that could lead to glaucoma.

First time getting my eyes checked in a few years now that I have insurance. The appointment was quick and easy. Everyone was kind and professional.

I have been a patient for 8 years and my wife for longer. We chose your practice since you had Saturday hours and we received great customer care (it was a plus that I knew Dr. Reber from another setting and appreciated his demeanor). However, over the past several years your customer service has dragged bottom. Earlier this year I went to pick up a pair of glasses for my wife and was told to 'have a seat and someone will be with you'. After 15 minutes I was called up, and got my glasses and left. There is no reason for a simple pickup to take that long. When it was time for my appointment, I was told that the schedule was changing and Dr Reber wasn't available so another doctor would see me. I live far away and this trip had several purposes so I said fine since rescheduling wasn't an option. I only have problems reading, but let the doctor convince me to get 'progressive' lenses (yes it was my choice, but I only made it after being lectured twice about how much I would like the new ones and that even though I don't have trouble reading road signs far away that I would look back and appreciate the decision) I finally got my new glasses and the progressive lenses made it impossible for me to use my multiple screens at work without tilting my head back and exaggerating my side-to-side movement. I called and asked for some adjustments and was told to just stop by anytime. I live far away so on my next trip to Anchorage I stopped in and was told that I was two days past the date to have adjustments made. When I balked, the technician agreed to redo the lenses with straight readers like I have used for many years and which work well...but she made it seem like it was a decision she felt that she may get in trouble for since it was beyond the deadline. My replacement glasses arrived a week or two ago, and since you now charge $25 for shipping (it used to be free) I waited until I could pick them up. Today, my son made an unexpected trip to Anchorage. I called in to make sure it would be OK for him to pick them up. I waited on hold for 20 minutes and then talked with a representative who said he needed to ask someone for clarification. After 20 minutes the hold music stopped, said that you were sorry but I've called when your office is closed. I called back and waited on hold for ANOTHER 10 minutes before getting a callback and was told that he could pick up my glasses. I learned at my last visit that your practice was purchased by an outside conglomerate, and it appears obvious that your new owners are more concerned with profits and upselling than with customer service for returning clients. If I don't hear a reasonable response about why it is SO difficult to do business with you I'll be looking for a new provider for my family's eyecare needs