All About Eyes - O'Fallon

Update as of 4-29-26, glasses still not in, I spoke with the office again today and getting another runaround as the glasses are in finishing, they’ve been in finishing now for three days. Now she wants to argue with me telling me no I told you yesterday they were in Edging well, I’ve been told finishing three different times since last Thursday . This is a complete disaster of a mess. Headed towards 4 weeks and still no glasses. Update as of 4-28-26, I spoke with the office and they are telling me that they my new glasses are still in finishing and today makes three weeks to the day since they were ordered. This is completely unacceptable and I’m pretty much had it with this place. I have been a client of all about eyes at this location since 2012, with all about eyes as a company for 20 years. I want my damn glasses!!! Well, normally we love this place and have been coming back for years. This time however might mark the end. We were in on April 7th for eye appointments and to get new lenses for my glasses. As of today April 25 th and still no glasses. I have called multiple times and been told the glasses are in finishing. She tells me today maybe they will know something on Tuesday since they are closed on Monday . Tuesday marks 3 weeks yo the day and still waiting

Dr Wiegman was thorough and answered all my questions. The girls up front were very helpful in picking out frames and with the billing process. Would definitely recommend

Retinal scans are now mandatory and most insurance will not cover it. After being laid off a year ago, I'm now retired and on a strict budget. Was told "Sorry, it's corporate policy". I walked out and told them they've lost a patient. I've been going there for at least 10 years. Going to miss Dr. W., but I'll be finding a new eye doctor.

From the beginning until the end of my appointment, I was treated with respect and help with my selection in choosing the right frames for my face. Great team working together there.

Let me start off by saying Dr. Bob is wonderful. He’s a great doctor and knows what he’s doing. This is about the Fairview location. Unfortunately my experience besides my exam was terrible. I was told my copay was $10 when making the appointment over the phone. At check out, they charged me $45 for a retinal photo that I didn’t agree to, they just did it when I first got there without asking me if it was okay. And when I requested a refund, she told me “everyone gets it done, that’s our standard of care” but I was not informed about this nor was any paperwork signed agreeing to pay this. It’s not billable to any vision insurance either. But of course, I was told they TRY to let everyone know when making the appointment but they failed this time. I paid it because I didn’t feel it was necessary to make a scene and I figured we could come to an agreement later but I guess I was terribly wrong and should’ve just refused to pay it. I also work in eye care and was appalled with how I was treated upon inquiry. I used to work at All About Eyes and was most definitely held to a much higher standard. A lot has changed. Just beware. They are sneaky now and absolutely just want your money. And guess what? I was told there was no way to talk to someone higher than the location manager. I requested to be contacted by the district manager and I still haven’t heard back. Extremely dismissive. Poor customer service.