All About Eyes - Sterling

I just want to give a HUGE shoutout to All About Eyes in Sterling, IL because I had SUCH a good experience today. Honestly… I had avoided going to an eye doctor for years and always just did everything online. A few months ago while in Florida, I went to a well-known eye care place and was told I had “scarring” on my eyes supposedly from sleeping in my contacts and that I needed these super expensive specialty contact lenses that were going to cost around $2500. 😳 Needless to say… I left there feeling stressed and discouraged. Today I stopped into All About Eyes in Sterling just to ask a few questions and next thing I know, they offered to get me in immediately with basically no wait time at all. From the second I walked in, everyone was SO kind and welcoming. Haylee got me checked in and helped get everything set up, and Dr. Rich was seriously one of the most laid-back, easygoing doctors I’ve ever met. He made me feel completely comfortable and actually took the time to explain everything to me. Not only did he tell me he saw NO scarring on my eyes, but he also explained that the contacts I’ve been wearing for years are literally designed to be slept in and that my eyes actually looked healthy. He even showed me that my prescription could be improved because the one I had wasn’t even fully correct. The relief I felt walking out of there compared to how I felt after my Florida appointment was unreal. They also helped me do my eyeglasses exam, pick out cute new glasses, and they had a bundle deal that saved me money too. 👏 Amazing staff. Amazing doctor. No pressure. No scare tactics. No ridiculous upselling. Just genuinely helpful people. If you’re local and looking for an eye doctor, I HIGHLY recommend checking them out. Thank you again Dr. Rich, Haylee, and the entire staff at All About Eyes Sterling for such a great experience. ❤️

Would not recommend going to All About Eyes in Sterling, Illinois. Very unprofessional, one employee actually disagrees with another , and they dont know what they are doing. I told them what insurance I had, the one gal told me, no I didn't have that insurance. Another employee listening, told me , yes I did. It has taken 3 months, 2 different prescriptions, and 3 different pairs of glasses, and wasting my time traveling to Sterling and Moline to get a pair of glasses. They are still not correct, they can't seem to place the bifocal correctly in the glasses. I have to push the bottom of my glasses up from the bottom...to be able to read. After taking back the new glasses and remarking to remake them, when they came in, the problem was the same. So next, set up another appointment to be retested. We'll the doctor did not retest, told me it was the frame and to go out and pick out another. I had an employee help me pick one out. Sent that off and when came back. No difference. I called a customer service number in Bloomington. They agreed that I was treated rudely and that Sterling was unprofessional . They apologized and set me up with All About Eyes in Moline, Illinois. I had a doctor there give me an eye exam and picked out frames. They came in and the anti-glare was not in them. I was told that several people complained about this, was told that the lab had trouble and so sent them back to have them put in. I can wear these, but have had migraine headaches now. So I have had two prescriptions within the last 3 months. Problem was always getting the bifocal put in the glasses correctly. With the headaches now, Im thinking which prescription is the correct one? Sterling All About Eyes sent invoice to my insurance, my insurance then sent me a letter of what I owed. I already paid the eye place when I got my glasses. According to my insurance, which told me what I owed. I had over paid over 200.00. Told Sterling about this, had an argument with a guy at Sterling store, telling me that my insurance didn't have everything listed....well thats not fault, I told him. In fact my insurance, when I called them about this...told me that they didn't even know what lens I had gotten....wow, they didn't know if my lens was single, progressive or bifocal. Sterling refused to give me a credit. I just got another statement from my insurance ,that Sterling must have resummited. Well it still showed that I overpaid. I'm 74 and have worn glasses for over 40 years....I have never ever had this problem before. I guess I will have to just wear my old glasses. For can only go to eye doctor once a year with my insurance. I feel I should be able to give them the glasses back and get a full refund of what I had to pay. Should I call the BBB .

Such a great experience. The doctor was nice, informative and the exam was quick yet very detailed. I would recommend this place to anyone. Loved the care and completeness of my apportionment. The eye glass selection and contacts are wonderful

The doctor is pretty rude. Was told my contacts prescription was my prescription based on the machines and not believed when I told him vision was still blurry after 10 minutes of wearing them. Had to do the eye exam with contacts in to only be told oh this isn't right. The contact prescription is double your glasses lens prescription. This is normal for me as it has been that way since wearing contacts and glasses. Was told that there is no way I had my last visit just last year. He has been in Sterling for 2 years now and Dixon Shopko wasn't here. The optical office has been and I had my prescription. I did not want dalies for contacts but that's what I was given. Was told to just get cheaters to read close if I had problems with the contacts in. Felt was being pushed into a bifocal for no reason for glasses. My prescription isn't even bad (-1.0 and -.5). Since my prescription didn't change much I shouldn't worry about new glasses. Astigmatism was never discussed which is a concern with driving at night. Have not gone back and have not gotten a follow-up call. Only reason for the 2 star is the girl in the office could tell I was not having it and was super nice to me.

This was the first time i went here i was greeted right away the staff and doctor were very nice. I was made to feel very comfortable right away. All of my questions were answered. The young lady that helped me while choosing my new glasses was very helpful and made sure i understood everythg about what i was getting. Thank you all so much i will FOR SURE be returning for all of my eye care needs!