Whiteside County Health Department

I called to ask a basic question: what do the providers look like? I meant their professional photos and records so I could see who I’d actually be sitting across from. The receptionist immediately treated it like an interrogation. She kept asking, repeatedly, why I wanted a specific provider, as if the request itself was suspicious. When I said I just wanted to know what they look like, she put me on hold. I waited almost 30 minutes. No update. No apology. Then she hung up. A simple inquiry about the clinic’s own clinicians was met with suspicion, an extended hold, and a hang-up. That’s not a busy day. That’s a front-desk employee deciding a prospective patient no longer deserved an answer. If this is how they handle a first phone call, I have no interest in discovering how they handle an appointment.

Waited an hour to be seen..made it very clear I have EDS and MCAS. That i needed my pupils dilated for the exam otherwise it'd be pointless. (Mentioned it 3 times, and told dr. ) Instead. Got unnecessarily informed on my own condition like i didnt know about it and told he felt he didnt need to do that, despite me not being able to see the entire time of the exam. After I said this is pointless, he did confirm my eyes were severely dry..but prescribed a medicine I cant use and there is no generic..$900 it would cost. No way. Im aware of my own health issues...and I know how they affect me and what has worked but when drs continue to treat everyone as a whole...you get bad results. Was there from 1 o'clock until 3..got nowhere. And wasn't really listened to. Another dr. apt that was a waist of time...ugh.

I wouldn’t even give y’all a one star if I could. I have called five different times over a 4 week period trying to reschedule my appointment with my therapist. Gave my new phone number in multiples voice mails and nobody returns my call. And people wonder why they have no one to turn to when they are relying on therapy..

Last year I went into the dentist for tooth pain. they said we don't see anything wrong didn't do any x-rays except tap my tooth but couldn't figure out what tooth it was. I then went somewhere else that told me an old filling had expanded my tooth and was cracking and needed a root canal that I ended up having to pay $2,600 out of pocket for don't go to the dentist at that wchd.. on a positive note though I started recently seeing a psychiatrist there I was always hesitant about seeing a psychiatrist one-on-one but I was at a time in my life I needed to start seeing one I got paired with Lisa Framkie I've been seeing her for about 4 months once a month and she has help me see things differently and listens and actually tells me what i need to hear and doesn't sugarcoat anything just like myself she's a great psychiatrist and I highly recommend her but not the dentist

I am extremely disappointed after my most recent visit. I have come here multiple times in the past for physicals, immunizations and tests. I have never had a bad experience until today. I needed to get a work physical for my new job. The receptionist was fine and the nurses that I interacted with were nice. The doctor however was terrible. Shortly after he came in he asked me if I ever though of losing weight. To be clear I know I am overweight and I I have been most of my life so this is not something I haven't heard before. And I know that losing weight would improve my overall health. However my parents, husband and I have started tracking calories and working hard to lose weight that we all need to get rid of. When I told him that we are doing a calorie deficit he lectured me about how those don't work and I should come see him when I get tired of it so we can talk about a medical fix. (I'm assuming he meant medication or surgery) He repeatedly brought this up for the rest of the appointment. I left with my heart racing and cried in the car on the way home because of how he treated me. Doctors like this are the main reason I avoid seeing a doctor unless I absolutely have to and I know many others feel the same way.