Edit: Even after nearly three years, they fully supported us, acknowledged the error, and refunded our money. On July 29, 2023, we went to this store to get glasses made for my son with a prescription of +2.00 SPH in the right eye (OD). My son was never able to wear those glasses properly. We went back to the store at the time, and instead of taking the time to re-examine him or verify whether the prescription or measurements were wrong, we were simply told that it was “normal” because they were his first glasses. Today, almost 3 years later, we discovered that his prescription should actually have been -1.50 instead of +2.00. He got new glasses from another store and walked out wearing them immediately without a single complaint. That was 3 traumatic years for my son and $579 wasted. I hope the company takes another look at our case and does the right thing.
