America’s Best Contacts And Eyeglasses

With the city traffic worsening, life moving fast and a business schedule to run.. I believe a 10 minute grace period is ridiculous if running late. Half of the appointment itself you’re waiting in a chair to be called up. Manager didn’t seem to understand or care about the situation, I was 15mins late and I’m a paying customer. She insisted I make another appointment, next availability was in the next 50 mins. She wanted me to take up another time slot, a time slot someone else could’ve called in and booked it. Not only did you lose one sale with me, I’m not showing up to the next appointment in 40 mins. That’s two sales you lost out on. Let’s get the area manager to look at this, and perhaps re trains and adjust that attitude of the manager. 2-3 mins would’ve have changed your day, I rushed over. No consideration.

Just wanted to shout out to Diba and the Manger, Jenny at the Centrum Prkwy Suite. Not only was their attention to every customer personal, professional, caring, and above and beyond. Their smiles and energy was rubbing off on the patients in the store. They both went above and beyond above words. I am going to recommend them to everyone. Also, Dr. W was also amazing. Thank you team for truly caring. Tracy

I just called America’s Best Contacts & Eyeglasses to ask a simple question about having my glasses checked to find out the prescription. Unfortunately, my experience over the phone was very disappointing. The staff member I spoke with was rude, dismissive, and not willing to help at all. Instead of explaining whether the service was available or offering any alternatives, they shut down the conversation quickly and made me feel like I was inconveniencing them. As a potential customer, I expected basic courtesy and helpful information, even if the answer was no. A more professional and respectful response would have made a big difference. Based on this interaction alone, I would hesitate to contact or visit this location again. The lady over the phone needs to be fired if this company wants customers.

I booked an appointment here for my niece who is 6 years old for a Saturday appointment. No where during the booking process did the website tell me that MY appointment would be a remote visit. On the day of the visit America's Best Rivergate calls and states my niece cannot be seen because they do not have a doctor on site and she has to be 7 years old for a remote visit. I'm not upset about that part. I'm upset that you wait till the day of the appointment to say something. In also upset with the lady on the phone because when I called out the website as well as my booking confirmation did not state this was a remote visit she basically was like oh well. She stated well the website states some appointments are remote. I stated but that does not mean mine is. I said the website should be more clear. Her response was "well that's corporate". Basically telling me wit wasn't her problem. I made a comment about a bad review and all of a sudden she was like hold on a second. I asked for what, they couldn't see my niece so what was she going to do for me. She was just like well nevermind. They need better staff.

I was so indecisive about which frames to get for my new glasses and everyone in the store was so helpful! Unfortunately I don’t know all their names, but Cashay, who checked me out, was amazing! So kind, so supportive, and I appreciated her patience because I took such an egregiously long time to settle on some. Shoutout Cashay for real.