America’s Best Contacts & Eyeglasses

It was a must that I sprinted here to write a review on my experience here at this location in Conyers!! Horrible experience, SIKE!! The staff here is awesome and the service was just as great!! I was a “walk-in” and was in and out within 2 hours which is great considering the amount of people who were in front of me.. I was initially helped by Shandra who also was who helped finalized my choice of glasses at the end.. Very sweet lady, very helpful, very welcoming, very engaging, she was top tier and we had great conversations.. I even showed her pictures of my child..lol The doctor was awesome as well, I think I saw Dr. Rasheed.. I didn’t get the ladies name that did my eye exam but I remember she had really short hair, she was awesome, professional, funny, and welcoming as well.. 100/100 experience from start to finish!!

I brought my Grandmother to get her Glasses after such a long time and the experience i had was awesome for my first time being there . I was welcomed and explained with such patience the process of choosing The Glasses and how much Her Insurance was gonna cover in such a diligent manner which i really appreciate. I Was then taken care of by a Gentleman Named David who sincerely knows how to treat a Guest with such amazing Customer service . My experience went extremely smooth thanks to David ! The only thing that made me uncomfortable was some of the associates did not greet me as a first time guest and just stared at me like if i owed them something. Im a firm believer that All Customers deserve to be greeted and treated with kindness and respect but clearly to some Individuals it’s a pick and choose . A simple smile or even a simple hello can impact someone’s day . Thank you once again American Best .

Today was my first visit with America’s Best. It definitely will NOT be my last. The customer service from beginning to end was AMAZING. Everything was thorough without being long and drawn out with unnecessary paperwork or long wait times. The receptionist at the front desk was accommodating of a time adjustment I needed at the last minute. The young lady that performed my pre-screening was prompt and had the exam room smelling fresh & clean (that’s very important). The doctor was pleasant and didn’t make me feel like a “number”. And Derek was a complete joy. My experience was the best I’ve had in years. It’s good to see that estsblishments like this exist nowadays.

I paid over $400 dollars for one pair of eye glasses . They have scratches so bad and the lens is off. I have purple shading that supposed to help in the sun but one is darker than the other. Mind you I got every 2/3 years and payyy for eye exam and 2 glasses. I CALLED JUST NOW AND THEY SAID YOUR EXPIRED AND YOU CANT GET YOUR LAST PRESCRIPTION STRENGTH OVER THE PHONE MUST COME IN STORE TO PICK UP. That's so you make sure I buy something? Yall just lost 2 customers 😒

Apparently I booked a digital appt online and had no idea as I wasn't aware they did digital MD exams and I went back on the site which was very little and easy to miss. So I booked my son's eye exam and the pretest was done with no problem. As far as the digital MD exam , very concerning. Several patients were waiting for the next doctor to come online which took up to 30 mins to wait for a doctor. I was told we're on the doctor's time. Apparently ~ 20 doctors are scheduled to cover the U.S.A. Our appt was 5:30 and several patients were still waiting and we were advised it's possible the exam would be rescheduled if the doctors are not on by 7pm. For those patients that had an in person MD exam, they were in and out. I just feel it the staff knew this has been an issue I should have been told when I confirmed the appt. They had me sign some paper while she was on the phone about telehealth which I'm still not processing we have a digital eye exam. We ended up walking out and not rescheduling. America's best lost a long time customer and their family because of this inconvenience. I will say the staff were very apologetic and understanding of my frustration. My suggestion is to not book so many appts or get more doctors for digital exams. With this sort of new for customers maybe make this more visible and explain the process with digital. Also when confirming appts I would make sure the customer is aware.That's all