America’s Best Contacts & Eyeglasses

Davonte was a pleasure to work with. He was professional, friendly, and made the entire process easy while helping me find the right glasses at a great price. I highly recommend both him and the store for any eyewear needs—his kindness and excellent service truly stood out.

I know a lot of people love America’s Best for eyeglasses. I took a prescription in to have filled so I could use my vision insurance. Everything seemed ok when I left. After 2 1/2 wks I came in but prescription was not correct. We sent them back to fix. After 3 wks I called only to find out they broke my frame. They gave me another frame and we sent them back once again. After 4 wks I called and they came in but were wrong again. One bifocal on one side was 1/4 inch higher than other side. I requested a refund and refused to send them out again. 8 wks total was simply too much. I requested a call from Robert but he has not called in over a week. I took them to another optical place. Got them back in 4 days and they were perfect. This place really needs to train their lab people or use an outside lab. They are not well trained. They are short on people and have awful services. This is my second time I have tried to do business with them and had problem both times. There will not be a third time.

If I could give zero stars, I would Description: White male manager. He was very pushy and questioned me asking why I haven’t bought their contacts? He was so aggressive. This world is so money hungry. Calm down. I was told I couldn’t come to this location after I didn’t have a good experience at another location. I paid for the eye care club. It was sold to me as unlimited eye exams for 3 years. Zack said it was only 2x a year. Then put me on hold and changed it to limited times and said , “go back to the location I had a bad experience at” & to wait 6 months. Excuse me? What a way to make me feel scammed. I will never refer ppl here and I will never renew the eye care club or work with this company. I have been with them since 2016. Don’t PURCHASE the eye care club.They convince u to pay, then they don’t want to assist you after. The eyecare club has significantly increased and is not worth it

I had an excellent customer service experience with Davonte’. He truly went above and beyond to take care of me in a timely and professional manner. From the moment I arrived, he was attentive, patient, and made sure all of my needs were met without any hesitation. I came in about an hour before closing, and despite that, Davonte’ never made me feel rushed. Instead, he made my experience smooth, welcoming, and enjoyable. What stood out the most was how he went the extra mile—not only assisting me but also taking the time to help my daughter with her glasses, which meant a lot to me. His customer service was top-tier, and his positive attitude made a lasting impression. Davonte’ definitely deserves recognition for his dedication and outstanding service. Employees like him truly make a difference.

This company is aged. I have to come in PERSON to receive information from my OWN visit. They will not email or even mail the information. It is in person or by fax. It is 2026 fax as the ONLY option other then physically going to the store is UNACCEPTABLE! The staff keep saying thats the way corporate wants it. I will be using another eye clinic, but this experience has taught me that i need to ask business "how do you relay medical information to clients" that way I will not use and organization that is LAZY and has a vice grip on MY information. Truly Vexing.