America’s Best Contacts & Eyeglasses

Had a great experience at the Ann Arbor location (Maple Rd) making the appointment was super easy, no wait time when I went in for my exam, and ordering my new contacts was very quick and efficient. I received my order within 2 days and was pleasantly surprised I had them that soon. I definitely would recommend this location.

I was traveling from TX to Ann Arbor to move my daughter in at UMich, and my glasses broke. These ladies have been so accommodating and helpful! Thanks Ms. Roxy, Kay and Jenny for helping me out!

Absolutely love this location and the people that work here are so amazingly knowledgeable and friendly, they really went above and beyond for my son and I to get our glasses. After dealing with the opposite type of people at a different company we were very happy to be able to get our eyes checked and we were in and out super quick! Can’t wait to go pick up our glasses! We will definitely always come back to this location. Thank you so very much to Roxanne, she’s very kind and genuinely thoughtful, I will update with the other ladies names soon but everyone was just really great 👍

Well - I was expecting, what I thought was a very basic service. Order one set of glasses for near\reading and one for driving. And, when I got the expected text that the glasses were in - all I was expecting was my simple order fulfilled. Imagine surprise #1 - two sets of near/reading and NO for driving! They said they would rectify and let me as soon as glasses were in. Got a text a few days later and went down to pick them up! Imagine my surprise when the glasses were same as near\reading. What? This is WRONG can you get the simple order right? Sure, we will let you know when ready - should be in a week. I called after two weeks - they 'checked' and, low and behold they were right in the drawer having been delivered the day before! So glad to finally be able to get the order - then, imagine my utter disgust when I sat down and - what? The SAME near/reading wrong glasses AGAIN!!! I uttered my dismay about their INABILTY to process a SIMPLE order combined with DECENT customer service - and asked for a refund. They said - yes they can do that. NEXT - the ICING ON THIS BLACK CAKE - the General Manager called me directly, and proceeded to BLAME ME for all misunderstanding!! She actually pulled up an old prescription (when I tried to have ONE perscription for both near and distance) and said "I had 3 prescriptions and I (yes, me the customer) must have got them confused". She would NOT listen to the facts and was INTENT on blaming me!!. My colleague in my car, who listened to this unbelievable conversation same, could NOT believe anyone in that position would NOT have had BASIC training on resolving customer disputes. NOT this "General Manager" she should be fired and put in a position that never details with people. What a terrible example of processing a basic simple order and customer service. I have NEVER written a review but this was SO bad I felt I needed to do whatever to get the manager proper training, or fired, and warn others of inept service. I mean, after they wasted my time and money (5 trips cost $50 in gas and 6 hours of my time, when it should have been only two trips) and NO ONE even checked to see if the order was fixed! I am positive they NEVER even redid the failed order. They got the 2 pairs of NEAR\READING and continued to try to pass them off!! Why wouldn't at least ONE caring employee take PEEK to see if the glasses, they said were for distance, were still READING. Incredible.

Scheduled and appointment to be seen by a doctor, for them to call and tell me they only have remote options available and pushed my appointment back 20 minutes. Then we waited for an hour to be seen by the doctor with no communication. Frames have been picked out for 45 minutes. Americas best just continues to go downhill.