America’s Best Contacts & Eyeglasses

Never, never, never again. Paid hundreds of dollars for 2 pair of progressive glasses. One pair, they forgot to place my order and lost it. Second pair I went to wear for the second time and my lenses were in my case and not in my glasses. Shame on me because I should have known better from a previous purchase where my lenses kept falling out. High prices for very cheap frames. They are all garbage. I have glasses that are 10 years old and still no troubles. I will NEVER purchase from them again. Buyer beware

I went to this place yesterday for glasses. I saw the advertisement for 2 pair $195.00, this was my first visit ever. I actually need progressives so the price went to $295.00 for 1 pair. I looked at and tried on a few pair in the store. I ended up choosing a pair that was just ok, but it was the best choice out of the selection I had to choose from. I actually have worn prescription glasses since childhood, so it means a lot to actually like what you are wearing. I get finished with everything and the total is $518.00. I move forward with the transaction and pay the money. The more I kept thinking about it, the more I was changing my mind about the frames. I decide to call and cancel the order, but they were closed, so I left a message saying I changed my mind. I called this morning and was told I cannot cancel the order. I have to wait until the glasses come in the middle of May and then I can go cancel the order. Sorry, that is senseless to me, but ok. Not even 24 hours since my transaction took place and I am not allowed to change my mind? I will definitely go to cancel the order when the glasses arrive, which really makes no sense to me. So, please make sure before ordering or you will be waiting for a few weeks to a month to receive a refund.

Dr. Michael Bermann is an ok doctor. I expected more from him though. He just Introduced himself, did the exam and sent me on my way.. It’s my fault for not mentioning I have problems with my eyes directly to him.. When I filled out the tablet, it asks you if you have any problems with your eyes and I filled it out and said yes. There was No follow up questions after that by anyone in the office.. Am I just filling out the tablet for $hits and giggles? Im just saying shouldn't a provider ask questions. Then, upon calling into the office, the blonde older lady just hangs up the phone as soon as you don’t respond In a timely manner for her. Sorry that my phone was having connectivity problems. When I call back, she doesn’t even apologize for hang up. What type of Customer Service service skills do these folks have here have at this establishment.. i miss FARRAH JEAN-BAPTISTE, O.D.!!! She was the best.

I want to take a moment to let everyone know how kind the people of this establishment are. Without to many details my family and I thank you so much for being the amazing place you are. This is one situation where I can say there is way more compassion in New York than Florida! I wish I could leave 20 stars!

Scheduled eye exam was delayed about 1/2 hour due to staff not being available. Otherwise, it was uneventful. However, ordered contact lenses took over a month to get delivered despite receiving an email few days after placing an order that the lenses are being shipped to the store and should arrive in few days. As I needed to replace current pair ASAP, I ended up placing an order through their online competitor and that arrived in 4 days. I understand that the store has no control over shipping issue, but I'm hesitant to make any new lense orders.