America’s Best Contacts & Eyeglasses

First encounter. I told them don’t charge the insurance to my FSA card separate it. She did not so I had to deal with that. i pick up the pair of glasses only for them to have the wrong prescription. I came back first thing is oh do you want a refund? Like no ma’am I would like for you to figure out what happened and let’s get it fixed. She proceeds to call the manager to see yes indeed the numbers entered were wrong! He says I’m sorry offers a free topper and puts a rush. Only for the rush time still be another 7 days. Left a bad impression will not go back.

First year of getting my family’s eye exams and frames here was smooth and pleasant. Our second visit was disappointing. We always review our insurance copay before entering, and the original employee to check us in matched what our insurance told us our out of pocket would be. Exams are done, my husband is able to get his new glasses picked out and pay for his $10 copay+ the warranty for his frames. I get my trial contact lenses on and the associate who took her time with my husband rushed me to pay, and quoted me $60 and some change. I’m dumbfounded and ask her where that price came from, and that I wanted to pick out frames as well, and she says that because I did the contacts fitting/trial pair that I had to pay for that, and that I could either use my frames allowance or a contact lens allowance. I said that’s not what I was told by the original associate who confirmed our coverage for us and not what my insurance’s coverage is, either. The store was filling up with customers and she was cold and short, speaking to me like I didn’t know what I was talking about. I didn’t feel welcome and just ended up paying since she decided to die on the hill that she was right and I was wrong. We checked in with our insurance the next day and were told she was in fact wrong, and they didn’t see any attempt to charge our insurance/make the claim for the exam, let alone frames or lens coverage. My husband went back up there asking to speak to a manager about the situation and waited 30 minutes and got no where. We chalked it up to a loss and poor management and training. This happened in early April of this year. Come August, I get a refund check of $50 for the charge I wasn’t supposed to have. My husband and I have chosen to continue with America’s Best, just not at this location. West 7th was 10 times busier and far more efficient and kind when time came to get our son’s exam and frames done. I hope the girl who couldn’t be bothered to double check the information sees this and does better in the future. I don’t recommend them, they clearly can’t work well under pressure/when questioned/busy store.

i’ve waited 3 WEEKS for one single pair of glasses which i get the ordering process takes a minute but they LOSE MY GLASSES during the shipping process so they order another pair put a rush order on them . i get a message that says Tuesday 1/13/2026 my glasses will be ready at 3pm i show up at 3:05pm and they say my glasses will be in tomorrows shipment fast forward to today they tell me my glasses aren’t in store yet and they’ll be in TOMORROWS SHIPMENT i’ve waited 3 in a half weeks for 1 pair of glasses just to be told 2 times they’ll come in tomorrows shipment . this is ridiculous

Staff are very professional and explain everything very well. The deal on glasses is very affordable 👌 definitely recommend

I can't say enough good things about my visit to America's Best at 6977 Ridgmar Meadow Rd, Fort Worth (next to Five Below) on August 16, 2025. From the happy greeting and and exam by their tech, Josh to my eye exam with Dr. Baza, and on to my eyeglass fitting with Vanessa, I experienced, friendly, professional service with virtually no wait time! The selection of Eyewear was amazing and the pricing VERY affordable, which turned out to be surprisingly even MORE affordable with my Medicare Advantage plan! Isa, the manager of the store was available and engaged in the process of getting my Eyewear ordered correctly and I give him high praise for hiring wonderful people who were pleasant, knowledgeable and quick every step of the way! You've got a great team there, sir! To top it off, my glasses were ready a week earlier than scheduled and picking them up was a breeze! I HIGHLY recommend this location and team especially if you have Medicare Advantage! They do accept other insurance as well. Make an appointment today! Lisa C.