America’s Best Contacts & Eyeglasses

We bought two pairs of glasses. One pair was some reading glasses. The other pair was regular glasses for near-sightedness. The near-sighted glasses were terrible. The frames are made of plastic and are very flimsy. The frames broke within a month of purchase. The wearer is a responsible adult, who only wears them in the evenings. We went back to America's Best in Orem, where we had purchased them just a few weeks earlier, but they said they would not warrant nor fix them. We have each worn glasses for over 50 years, and we've NEVER had a pair of glasses break. This was our first time to try America's Best. We expected better service. And we expected better quality of glasses. These glasses are not good quality. We actually tried again to get help fixing the glasses. They refused, but told us we could go to a place in Murray and get them fixed there (for a fee, of course.) We went to the location in Murray, and thankfully that glasses-repair shop (not an America's Best business) were able to fix them. They said the glasses were very flimsy and commented on the poor quality and way they were built. The glasses-repair shop put some metal in to strengthen the frames, and after paying the fee, we left with a good pair of glasses. This glasses repair shop actually had to fix two things on the glasses. Had we not bought the glasses at America's Best, we would have saved a lot of money. This was our first and last time to visit America's Best. After paying nearly $100 to repair their poor quality of frames, we will NOT be returning. This was a very bad experience. We will go back to using a reputable, reliable company that will stand behind their quality and merchandise. We are very sorry we bought the poor-quality glasses there, and that we were treated so poorly, that we are not valued customers. We are very disappointed.

The associate that helped me was extremely kind and considerate, which is where the true value lies, not in the product, but in the way respect is emanated from one person to another. Thank you for your kindness and consideration.

Extremely disappointed with the service here. I am currently out of town, stranded without my glasses, the ocean washed them away, and called this clinic to get a copy of my prescription. The receptionist outright refused to provide it to me over the phone or send it over.This is a direct violation of the Federal Trade Commission Eyeglass Rule. Under federal law, eye care providers are strictly required to release your prescription and cannot withhold it or make it difficult to access. While HIPAA prevents reading numbers over an unencrypted voice call, refusing to email, fax, or transfer the digital document to a patient or another optical shop is illegal. Withholding a prescription to force patients to buy frames in house is a predatory practice. The FTC issues fines up to $53,000+ per violation for this exact behavior. I will be filing a formal complaint with the FTC Fraud Hotline. Avoid this place if you value your consumer rights and medical privacy.

The ladies at America's Best in Orem deserve a medal for putting up with me lol. I was the biggest pain in the ass and every single one of them were so nice and very accommodating! Thank you for everything you did for me!!

The manager was really sweet, the girl helping was good. The manager was very cheerful, kind and stepped right in. No hit on the employees, it just seemed like they were occupying space.