Less than four months after purchasing glasses the lens fell out of a pair and chipped when it hit the floor in a store. Now the local Dothan store, where they were purchased, is refusing to replace it. They have acknowledged to their 800 customer service number that the screws backed out of the frames allowing the lens to fall out, and went so far as to say they will order new frames, but will not replace the broken lens. Mind you, the broken lens was a result of the defective frames. Make it make sense?! The worker at the store put the chipped lens back in the frame and said everything was tight and good to go (except the big chip in the lens). Less than 45 minutes later the lens fell out in the car while riding as a passenger. Based on my experience thus far with this store and company, RUN! Do not waste your money here. They do not stand behind their products if you have a problem. I purchased both pair 10/13/25, and the manager said only one pair was covered under warranty. She stated the pair that has the issue was paid under my insurance. What does that even have to do with anything?? You were paid for products, and as a business, you stand behind what you sell, especially when damage is caused due to a defect. I have escalated this to their customer service 800 management, but am not holding out much hope for a satisfactory resolution. If they do the right thing I will update this review.
