America’s Best Optometrist

So my first visit was not so good I went to the restroom and it was absolutely disgusting I mean you could not I had to turn around and go out I could not use that bathroom I was shocked. But before that I came into the store standing there at least 10 minutes with someone in front of me and when a lady walks in and when the person working there comes up she takes that lady that just walked in even though I've been standing at the counter for over 10 minutes very frustrating and now my glasses are not right one frames falling apart they're not in the right spot when you look out it's ridiculous. One frames popped up in my face and both lenses are not right as far as prescription goes

Walked into the store slightly past 4 o’clock. My intent was to drop well over a $500 on a pair of eyewear. I already had the prescription, just needed somebody to acknowledge me. Both sales people were busy with customers, understandable, but they didn’t as much as glance up . I mosey around for about 10 minutes checking out the pair eyewear display. Both customers left u. The meantime and I’m still ignored. And this ladies and gentleman is why we buy online. I would much rather spend my money with the nameless faceless transaction, then with somebody who couldn’t be bothered, even looking up and acknowledging my existence.

Always available parking, they're always welcoming and never takes too long to say hello even when they're super busy. I'm not uptight so I don't need a hello the exact moment I open a door, I have a brain enough to understand people are busy helping others. I have the membership which I absolutely love it is the BEST! 3 years of eye exams! For free with membership sooo worth it. I have super bad eye prescription and this place really does help with the membership. Contacts and.glasses are expensive where ever I go so the membership helps me get eye exams without extra cost when I need to get more contacts or glasses. It's nice knowing part of the cost is wiped away. The doctors and the front desk ladies are always kind yet truthful. I don't need someone kissing my butt but I also don't want some jerk, these people are nothing like that. They tell me the truth what I need to know and it's never rude or aggressive. I feel safe and calm at this location and never have problems getting an appointment. I will be using Americans best all my life. Thank you for being there for us. I need places like this or I would have given up an accepted not seeing. But places like this make this so much easier. I am able and they keep me that way. Thank God there are eye centers out there that truly do care about helping people see, not just about profit. Thank you. Thank you. Thank you.

So I’ve looked over some of these other negative reviews. I certainly understand how frustration comes in. But people should understand that businesses have had to make many decisions over the past ten years to try and stay a float. Believe me when I say the people at Americas best isn’t sitting around waiting for you to come in so they can ignore. Some people have such Big EGO that they should also have there feet rubbed and be pampered before anybody else. It’s not staffs fault that people don’t show up. My wife and I came in here and they were super busy. I had a hip replacement a week prior. But a little patience and tolerance of others and we got the best service from ( Lorrie and the assistant MGR ever ). We even choose Americas best over another company ( Vision Works ) that took our insurance and probably would have saved us a little more money. I’ll wait for nice and good service. But I don’t do business with people that straight out lie to me and my wife ( Vision Works )! When we went back to Americas best it was only Lorrie there. Nobody else not even customers. By the time we left she had 5 people waiting to get help. She smiled and said hello to every person. Polite explains what was going on in a professional manner. Finished with us and went right to the next customer!! That staff isn’t trying to ignore people. They are not being Malicious they are working with the tools that they have at that time. Be grateful and humble that they even showed up in this day and age!!!!

DO NOT go to this store. Every time we've gone in, they mess something up. Because my wife is on Medicare, this place is the only one with walk-ins available in the area that takes her insurance and aren't booked out for forever, we had to go here again, hoping for the "Best". They have screwed up so many things. Didn't place an order when they said they would. CHARGED me for $81.00 for the difference between the contacts that were supposed to be covered and STILL DID NOT PLACE THE ORDER. They claim they didn't charge my card. But I see it in my bank account as being withdrawn 2 weeks ago. Of course the manager "isn't in today" so they can't do anything about it. I assume all of America's Best is just as bad considering we tried working with corporate to resolve this and they would not do anything but try to call the store. When they got the store, they were told they were busy and would call us back. Never did.