America’s Best Optometrist

I am extremely disappointed with the level of service we received at America’s Best. We arrived for a scheduled appointment and waited more than 45 minutes past our appointment time, with a room full of patients and apparently only one doctor available. I understand that delays occasionally happen, but scheduling more patients than the office can reasonably accommodate shows very little consideration for customers’ time. Unfortunately, this was not our first frustration. Before the appointment, I had to call multiple times just to find out whether my son’s trial contact lenses had arrived. Communication and follow-through were extremely poor. I was also frustrated that I was unable to receive my son’s contact lens prescription until we returned for a follow-up contact lens appointment. After already dealing with repeated phone calls, delays, and an excessive wait, this added another layer of inconvenience. People’s time is valuable. When customers make appointments, they should be able to reasonably expect those appointment times to be honored, or at the very least receive communication when the office is significantly behind. Better staffing, scheduling, communication, and customer service are desperately needed at this location. Based on our experience, I would not recommend this location and will seriously consider taking our business elsewhere.

This is absolutely my favorite America’s best location, hands-down. It’s always super neat and clean and I promise this one has the best staff around. Adrienne provided my son with the most amazing contact lens instruction course and insured that his ultimate comfort was met and he was good with his new lenses. She also took the time to look into my insurance and next appointment, even though it was not required. Special thanks to Kiara and Ethiopia as well!! We will most definitely be back!! ♥️

My daughter had her eye exam and received a trial pair of contact lenses. Later, when I called to check if my own trial contacts had arrived, I also asked about my daughter's follow-up. The representative placed me on hold to speak with the doctor, then came back and told me that if my daughter was doing well with the trial contacts, she was finalized. I told her my daughter wasn't having any issues, and she replied, "Okay, she's good to go." Later, I went into the office to pick up my trial contacts and asked to order my daughter's contacts. That's when I was told she was not finalized because there was nothing in the system. I explained that I had already been told over the phone that she was finalized, but they said it wasn't documented. I went ahead and scheduled the appointment. Today, I called to ask why we had to finalize everything again after being told she was already cleared it just didnt make sense. Now that more time has passed for this new appointment, they're saying we have to pay for another exam. That makes absolutely no sense after being told three different things by three different people. I want to be clear that I'm not upset with the last representative I spoke with. She was understanding and even admitted she would be frustrated too if she were getting the runaround. In fact, every staff member I've interacted with has been very nice, respectful, and courteous. My disappointment isn't with the employees personally it's with the lack of communication and consistency within the office. Everyone seems to be giving different information, and if my daughter had truly been finalized, it should have been documented in the system. I hope this feedback is taken constructively because the staff is friendly. I simply believe the office would benefit from better communication, documentation, and training so everyone is on the same page. That would help prevent situations like this from happening to other patients.

I am a new customer at the Snellville Location and the store manager (I'va) is rude and unhelpful. I picked up my glasses on May 9, 2026 and am experiencing difficulty with the glasses. When viewing long distance my vision is blurred. I returned to the store to discuss this on June 8, 2026. She immediately told me that I was way past the 30 days. Which was not true as I did not receive my glasses until May 9, 2026, which made me within the 30 guarentee. She was dismissive and refused to help me or listen to my concerns. I would never recommend this location and will not return or bring my family. She obviously does not care about the company's reputation or the overall impact her lack of customer service affects the company.

If I could give this store zero stars, I would the manager I'VA LEWIS IS ABSOLUTELY HORRIBLE!!! STANK ATTITUDE FOR NO REASON!!! HER CUSTOMER SERVICE IS HORRIBLE, SHE HAS NO BUSINESS AT ALL BEING IN THE POSITION SHE HAS!! IF I HAD NOT PURCHASED MY GLASSES THERE I WOULD'VE NEVER GONE BACK TO GET THEM REPLACED WHEN MY FRAMES BROKE. NEEDED TO REPLACE MY FRAMES. WHEN I WENT BACK TO GET THEM MY LENS WAS SCRATCHED. SHE TRIED TO SAY IT WAS ALREADY SCRATCHED WHEN I BROUGHT THEM IN... NO MY LENS WEREN'T SCRATCHED!!! ALTHOUGH SHE REFUNDED THE FRAMES AS SHE SHOULD HAVE, SHE NEEDS TO KEEP IT PROFESSIONAL WITHOUT THE STANK ATTITUDES. THIS WAS THE 3RD TIME I'VE HAD THIS ATTITUDE WITH THE MANAGER I'VA LEWIS!! PLEASE FIRE HER MARK BANNER!! SHE SUCKS!!! EVERYONE ELSE WAS NICE. SHE SUCKS!! FIRE HER MARK BANNER SHE'S MAKING YOUR COMPANY LOOK BAD. CHECK OUT THE OTHER REVIEWS ABOUT HER. NOW NOTATE THAT IN MY ACCOUNT, BISH!!! YOU HAVE ABSOLUTELY NO BUSINESS BEING IN CUSTOMER SERVICE RELATIONS WITH A NON PROFESSIONAL ATTITUDE WITH A NON BASIC LEVEL OF STANK !! YOU ARE EXTREMELY RUDE, DISRESPECTFUL AND A WASTE OF EVERYBODY'S TIME AND JUST UGLY!!! MARK BANNER NEEDS TO FIRE HER!!! I WILL TELL EVERYBODY HOW NASTY SHE IS AND HER HORRIBLE CUSTOMER SERVICE!!! FIRE HER AND HER STANK ATTITUDE!!! SHE NEEDS TO GOOOOO!!!