America’s Best Optometrist

I spent hundreds of dollars here on a new pair of frames, only to have them literally fall apart within two weeks. The screws and plate came out, making the glasses unwearable. When I brought them back, instead of acknowledging the defect and offering a direct replacement or repair, they forced me to use my one-time warranty to cover the fix. It is unacceptable that a premium-priced product failed in 2 weeks, and it's even more insulting that the store won't stand behind what they sell without docking my warranty. If you want quality frames and a business that actually values its customers after the sale is made, go elsewhere. I feel completely screwed over.

In January 2026 I had an appointment because I wanted glasses. When I came to my appointment I was asked if I wanted contacts as well and I declined letting them know that I wanted to wait, the same question was asked during the exam by the doctor and after the exam when it came to pay. 3 times I was asked if I wanted contacts and each time I told them I wanted to wait. At the end of April I went in person to see about getting contacts under the impression that all I had to do was order them as my exam was 3 months prior. Upon arriving I was informed that I needed an appointment because my appointment in January was only for glasses… this was frustrating and inconvenient. Why would I be asked 3 times if I wanted contacts if my appointment was only for glasses? Well anyways, I scheduled my appointment for the next day. I show up, I’m waiting in the lobby and an employee approaches me saying that my insurance won’t cover the cost of my contacts until 2027. I told her that was fine and I’d just self pay for the contacts and then she proceeds to tell me that the cost for my exam is $120 and when I asked she said that I can’t use my insurance for the exam and then self pay for the contacts so I left. No one informed me of this so now atp I’ve wasted 2 days in a row. Later on I called and spoke with the assistant manager and she told me that I CAN use my insurance for the exam and then self pay for to contacts.. Eventually, I rescheduled my appointment and got a trail pair of contacts. 4 weeks ago I placed the order for my contacts, waiting on a call that they’re ready to picked up. And by no surprise at all, no one called. I called myself and was told they they’re ready to be picked up. The lack of communication is baffling, you’re either told something different by everyone or left clueless in general.

It was an awful experience! Not only are the prices far from competitive, but the staff was completely unprofessional and unable to answer even the simplest questions. I spent 30 minutes trying to order contact lenses for my daughter. Miranda or Sandra (she doesn't want to say her name, and her colleague put me on hold on the phone and doesn't want to provide her name, either) repeatedly attempted to place the order but was unable to complete it. Throughout the entire process, she kept asking others for help. In the end, she laughed and suggested that I place the order online myself! I was shocked by the lack of professionalism, knowledge, and customer service. This was a complete waste of my time, and I would not recommend this place to anyone.

When I walked in, I was greeted warmly, which made me feel welcome. However, when I approached the reception area, the employee I believe was the manager appeared to have an unprofessional attitude. She was directing other employees while laughing on her phone, which gave the impression that customer service was not a priority. This negatively affected my overall experience.

I will like to thank Lindsey for been so kind and helpful to me and my mother. She was very professional i will love for her to go up in this company we need more people like her God bless. Berlin Vazquez