Would have been 5 stars as our experience was great up until the end. Everything was going well and aside from a bit of a wait (approximately 1 hour+), they seemed to have a pretty proficient system in place. The issue came when after the eye exam, we went to pick frames from the showroom up front. There was a woman seated at a desk near the frames, with whom you get measured and subsequently pay your bill. She kept trying to sell us all sorts of things, which is not the problem as I understand she is probably trained to do so. The issue was that she could not actually explain what any of the add ons where and got visibly upset when we asked her questions or for more details. She became so rude and didn't offer a thank you, just handed us our receipt and kept staring at her computer. I'd expect that employees at an optical establishment to have atleast a minimum amount of knowledge regarding eyeglasses and such. Especially if you are going to try to sell me additional products that raise my bill upwards of a couple hundred dollars. We will definitely get our eyeglasses somewhere else next time.
